Bilingual Customer Service Specialist (Spanish/English)

The Sherwin-Williams Company; Lake Zurich (IL); On-site; USD 41,000 - 47,000; Full time

Benefits offered by this job

Health benefits

Dental & vision coverage

Flexible Spending Accounts (FSA)

Disability coverage

Retirement plan

Paid time off

Job summary

The Sherwin-Williams Company is hiring a full-time Customer Service Specialist to serve customers in-store and over the phone, determine product needs, and drive sales across multiple locations including Lake Zurich, Palatine, and Hoffman Estates. The role emphasizes exceptional service, product knowledge, and efficient transaction handling.

Ideal candidates will be 18+, legally eligible to work in the U.S., and capable of lifting up to 70 lbs with a valid driver's license.

Qualifications

• Must be at least 18 years old
• Authorized to work in the United States without sponsorship now or in the future
• Able to read, write, understand and communicate in English
• Able to read, write, understand and communicate in Spanish
• Must have a valid, unrestricted Driver's License
• Must be able to lift up to 50 lbs frequently and up to 70 lbs occasionally
• Willing to work evenings and weekends
• Internal to Sherwin-Williams: at least a 3 rating on the latest performance appraisal
• Internal to Sherwin-Williams: completed HR Cloud eLearning courses

Responsibilities

• Ensure high levels of customer satisfaction through sales service
• Assist customers in person and over the phone by determining needs and presenting products
• Build trust with wholesale and retail customers
• Process sales transactions following policies and procedures
• Aim for monthly, quarterly and yearly sales goals
• Maintain accurate order files and formulas
• Retrieve products from floor or warehouse
• Tint and mix products as needed to customer specs
• Stock shelves and set up displays
• Maintain clean store equipment
• Assist in loading/unloading delivery trucks
• Make deliveries as needed
• Keep assigned areas in-stock and presentable
• Stay knowledgeable about products and options
• Follow inventory control procedures

Skills

English proficiency

Spanish proficiency

Customer service

Driver's license

Physical ability

Education

High School diploma or GED

Tools

Tinting equipment

POS / sales system

Job description

The Sherwin-Williams Company is hiring a full-time Customer Service Specialist to serve customers in-store and over the phone, determine product needs, and drive sales across multiple locations including Lake Zurich, Palatine, and Hoffman Estates. The role emphasizes exceptional service, product knowledge, and efficient transaction handling.

Ideal candidates will be 18+, legally eligible to work in the U.S., and capable of lifting up to 70 lbs with a valid driver's license.