Bilingual Paint Customer Service Specialist Multi-Location

The Sherwin-Williams Company; Euclid (OH); On-site; USD 19,000 - 27,000; Full time

Job summary

The Sherwin-Williams Company is seeking Customer Service Specialists to work with wholesale and retail customers to determine needs and recommend solutions. You will resolve concerns and strive for maximum client satisfaction while staying current on product features and maintaining high store standards.

This role covers stores within a 15 mile radius of Store #701910, at 30000 Lake Shore Blvd., Willowick, OH 44094.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the United States without visa sponsorship.
• Must be able to read, write, comprehend, and communicate in English.
• Must be able to read, write, comprehend, and communicate in Spanish.
• Must have a valid, unrestricted Driver's License.
• Must be able, with or without reasonable accommodation, to lift up to 50 lbs frequently and up to 70 lbs on occasion.
• Must be willing to work all scheduled hours, including evenings and weekends.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistent with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Sales

English

Spanish

Education

High School diploma or GED

Job description

The Sherwin-Williams Company is seeking Customer Service Specialists to work with wholesale and retail customers to determine needs and recommend solutions. You will resolve concerns and strive for maximum client satisfaction while staying current on product features and maintaining high store standards.

This role covers stores within a 15 mile radius of Store #701910, at 30000 Lake Shore Blvd., Willowick, OH 44094.