Bilingual Customer Service Specialist (Spanish/English)

Recology; Vacaville (CA); On-site; USD 38,000 - 62,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Employee stock ownership plan (ESOP)

Job summary

Recology is hiring a bilingual Customer Service Representative to provide efficient service by phone or in person. The role includes handling collections, billing questions, and account status with attention to accuracy and courtesy.

The position requires 6 months of related experience, bilingual English/Spanish, and proficiency with Microsoft Office; a high school diploma or GED is required, with a Bachelor's degree preferred. Training and support are provided.

Qualifications

• Six months related experience and/or training.
• Bilingual English/Spanish.
• Computer programs, including Microsoft Office suite of applications.
• High school diploma or GED required.
• Bachelor's degree preferred.

Responsibilities

• Answers telephone or greets customers at counter.
• Provides information about collections, rates, billing, and account status promptly and correctly.
• Addresses customer questions and resolves complaints through a combination of telephone service, computer data entry, billing, balancing and reconciling customer payments.
• Maintains appropriate records, prepares requested reports and performs related word processing, data entry and/or clerical duties.
• Expedites communications and services between customers and co-workers verbally or through written communications to coordinate services, records, and account status.
• Participates in training related to customer service work processes, procedures, skills and safety to ensure optimum customer service.
• Handles special calls including escrow, bankruptcies, delinquent accounts by telephone contact and monitoring delinquent accounts to point of resolution, as appropriate.

Skills

Bilingual English/Spanish

Education

High school diploma or GED

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Recology is hiring a bilingual Customer Service Representative to provide efficient service by phone or in person. The role includes handling collections, billing questions, and account status with attention to accuracy and courtesy.

The position requires 6 months of related experience, bilingual English/Spanish, and proficiency with Microsoft Office; a high school diploma or GED is required, with a Bachelor's degree preferred. Training and support are provided.