Onsite Customer Service Specialist II - Seattle

Recology; Seattle (WA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid time off

Health and wellness benefits

Retirement plans

Job summary

Recology King County in Seattle is seeking a Customer Service Specialist 2 to join our onsite team at the South Seattle location. The role supports customers by phone and in person, handling billing, accounts and service requests during a 8am-5pm, Monday–Friday shift.

Under close supervision, you will answer inquiries, process payments, and coordinate with colleagues to resolve issues. A high school diploma or GED is required; bachelor’s degree is preferred, and 2+ years of related experience is

Qualifications

• High school diploma or GED required.
• Bachelor's degree preferred.
• 2+ years of related experience and/or training.

Responsibilities

• Answers telephone or greets customers at counter.
• Provides information about collections, rates, billing, and account status promptly and correctly.
• Addresses customer questions and resolves complaints through a combination of telephone service, computer data entry, billing, balancing and reconciling customer payments.
• Maintains appropriate records, prepares requested reports and performs related word processing, data entry and/or clerical duties.
• Expedites communications and services between customers and co-workers verbally or through written communications to coordinate services, records, and account status.
• Participates in training related to customer service work processes, procedures, skills and safety to ensure optimum customer service.
• Handles special calls including escrow, bankruptcies, delinquent accounts by telephone contact and monitoring delinquent accounts to point of resolution, as appropriate.
• Other duties as assigned

Job description

Recology King County in Seattle is seeking a Customer Service Specialist 2 to join our onsite team at the South Seattle location. The role supports customers by phone and in person, handling billing, accounts and service requests during a 8am-5pm, Monday–Friday shift.

Under close supervision, you will answer inquiries, process payments, and coordinate with colleagues to resolve issues. A high school diploma or GED is required; bachelor’s degree is preferred, and 2+ years of related experience is