Bilingual Collections & Retention Specialist

NEXUS DISPOSAL LLC; Texas; On-site; USD 20,000 - 29,000; Full time

Job summary

Nexus Disposal is seeking a bilingual Collections Representative to focus on collections and customer retention. The role requires researching account activity and resolving past-due balances through extensive customer contact.

You will act as the first contact for clients wishing to discontinue service and work to prevent cancellations. The position involves heavy calling and emailing, managing payment plans, and maintaining detailed notes on delinquent accounts, while supporting bankruptcy

Qualifications

• Experience in collections and debt recovery processes.
• Ability to research account activity and resolve past due balances.
• Strong retention skills to prevent cancellations.

Responsibilities

• Initiates telephone and/or email contact with customers with past-due amounts.
• Handles 80–100 outbound/inbound calls per day.
• Negotiates payment plans and follows up on those plans.
• Resolves collection disputes and researches customer inquiries.
• Maintains delinquent account notes and records.
• Processes and resolves NSF transactions and prepares related correspondence.
• Supports customers at risk of cancelling services and assists with renewals.

Skills

Collections

Customer service

Phone outreach

Email outreach

Negotiation

Job description

Nexus Disposal is seeking a bilingual Collections Representative to focus on collections and customer retention. The role requires researching account activity and resolving past-due balances through extensive customer contact.

You will act as the first contact for clients wishing to discontinue service and work to prevent cancellations. The position involves heavy calling and emailing, managing payment plans, and maintaining detailed notes on delinquent accounts, while supporting bankruptcy