Customer Service Associate - Billing & Support

Recology; Gilroy (CA); Sur place; USD 38 000 - 46 000; Plein temps

Avantages offerts par ce poste

Paid time off

Health benefits

401(k) with match

Educational assistance

Résumé du poste

Recology Gilroy is seeking a customer service representative to handle routine inquiries by phone and in person at our Gilroy location. Under supervision, you will assist customers with billing, account status, and service questions.

You will use office software to enter data, balance payments, and generate reports while maintaining accurate records. The role emphasizes friendly communication, reliability, and timely responses to ensure excellent service.

Qualifications

• Six months related experience and/or training.
• Experience with Microsoft Office applications.
• High school diploma or GED required.
• Bachelor's degree preferred.

Responsabilités

• Answers telephone or greets customers at counter.
• Provides information about collections, rates, billing, and account status promptly and correctly.
• Addresses customer questions and resolves complaints through a combination of telephone service, data entry, billing, balancing and reconciling customer payments.
• Maintains appropriate records, prepares requested reports and performs related word processing, data entry and/or clerical duties.
• Expedites communications and services between customers and co-workers verbally or through written communications to coordinate services, records, and account status.
• Participates in training related to customer service work processes, procedures, skills and safety to ensure optimum customer service.
• Handles special calls including escrow, bankruptcies, delinquent accounts by telephone contact and monitoring delinquent accounts to point of resolution, as appropriate.

Connaissances

Customer service

Telephone support

Data entry

Billing

Formation

High school diploma or GED

Bachelor's degree preferred

Outils

Microsoft Office

Description du poste

Recology Gilroy is seeking a customer service representative to handle routine inquiries by phone and in person at our Gilroy location. Under supervision, you will assist customers with billing, account status, and service questions.

You will use office software to enter data, balance payments, and generate reports while maintaining accurate records. The role emphasizes friendly communication, reliability, and timely responses to ensure excellent service.