Customer Support & Billing Specialist

Recology; California; On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Vision benefits

401(k) with match

Job summary

Recology Eel River in Fortuna, California is seeking a Customer Service Representative I to provide efficient and courteous service by phone and in person for routine issues. The role requires answering calls, assisting with collections, billing inquiries and account status, while accurately handling data entry and records.

Under supervision, you will support co-workers, participate in training, and help resolve delinquent accounts.

Qualifications

• Six months related experience and/or training.
• Computer programs, including Microsoft Office suite of applications.
• High school diploma or GED required.
• Bachelor's degree preferred.

Responsibilities

• Answers telephone or greets customers at counter.
• Provides information about collections, rates, billing, and account status promptly and correctly.
• Addresses customer questions and resolves complaints through a combination of telephone service, computer data entry, billing, balancing and reconciling customer payments.
• Maintains appropriate records, prepares requested reports and performs related word processing, data entry and/or clerical duties.
• Expedites communications and services between customers and co-workers verbally or through written communications to coordinate services, records, and account status.
• Participates in training related to customer service work processes, procedures, skills and safety to ensure optimum customer service.
• Handles special calls including escrow, bankruptcies, delinquent accounts by telephone contact and monitoring delinquent accounts to point of resolution, as appropriate.

Skills

Customer service

Verbal communication

Written communication

Data entry

Problem solving

Team collaboration

Education

High school diploma or GED

Bachelor's degree preferred

Microsoft Office proficiency

Tools

Microsoft Office

Job description

Recology Eel River in Fortuna, California is seeking a Customer Service Representative I to provide efficient and courteous service by phone and in person for routine issues. The role requires answering calls, assisting with collections, billing inquiries and account status, while accurately handling data entry and records.

Under supervision, you will support co-workers, participate in training, and help resolve delinquent accounts.