Bilingual Customer Service Specialist (Spanish or Portuguese)

Sherwin Williams; Framingham (MA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health benefits including medical, dental, and vision

Flexible Spending Accounts (FSAs)

Paid parental leave

Vacation and holidays

Job summary

Sherwin Williams in Framingham, MA, seeks a Customer Service Specialist responsible for delivering exceptional service to retail customers. This role involves understanding customer needs, resolving concerns, and maintaining high product standards.

Candidates should possess strong communication and problem-solving skills. The position offers benefits such as health coverage, retirement savings, and generous leave policies.

Qualifications

• Strong customer service skills to understand and meet customer needs.
• Effective communication skills to convey information about products.
• Problem-solving abilities to address customer concerns promptly.

Responsibilities

• Provide excellent customer service and support to retail customers.
• Resolve customer concerns and ensure client satisfaction.
• Achieve store sales goals while maintaining quality standards.

Skills

Customer service skills

Communication skills

Problem-solving

Job description

This position is eligible for health benefits, such as medical, dental and vision coverage, Flexible Spending Accounts (FSAs), disability coverage, security, retirement and saving benefits. Additional benefits include a generous time away from work package, including personal leave, paid parental leave, medical leave, vacation, and holidays.

The individual selected for this role will be expected to work at Store #5437, located at: 694 Cochituate Road, Framingham, MA 01701-4670.

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public.