Bilingual Multi-Location Customer Service Specialist (Spanish) Keyholder 7454

Sherwin-Williams Co.; Houston (TX); On-site; USD 28,000 - 38,000; Full time

Job summary

Sherwin-Williams Co. in Houston is seeking a Customer Service Specialist to assist customers in person, answer questions about products, and recommend the right solutions.

You will resolve issues promptly and stay up-to-date with product features while helping maintain high quality and visual standards of the store. This role involves working with both wholesale and retail customers within a 15-mile radius of Store #7454 at 2929 Chimney Rock Rd, Houston, TX 77056-5924, and contributes to

Responsibilities

• Assist wholesale and retail customers to determine their needs and recommend the right solutions.
• Answer questions about Sherwin-Williams products and provide guidance on features and usage.
• Promptly resolve customer concerns to ensure maximum client satisfaction.
• Stay up-to-date with product features and maintain quality and visual standards of products and the store.
• Strive for excellent customer service while consistently meeting the store’s sales goals.

Job description

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public.

The individual selected for this role will be expected to work at stores within a 15 mile radius of Store #7454, located at: 2929 Chimney Rock Rd,Houston, TX 77056-5924