Bilingual Customer Service Specialist (Spanish)

The Sherwin-Williams Company; Pembroke (MA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Job summary

The Sherwin-Williams Company is seeking a customer service specialist to join Store #5226 in Pembroke, MA. You will help customers choose products, handle sales transactions, and support store operations to achieve sales goals.

Role requires strong English and Spanish communication, willingness to work varied hours, and ability to lift up to 70 lbs; prior retail or paint-supply experience is a plus.

Qualifications

• Minimum 18 years of age.
• Authorized to work in the United States without sponsorship now or in the future.
• Ability to read, write, comprehend, and communicate in English.
• Ability to read, write, comprehend, and communicate in Spanish.

Responsibilities

• Be the first point of contact for customers in-store and over the phone.
• Determine customer needs and recommend appropriate products and services.
• Maintain high levels of customer satisfaction and meet store sales goals.
• Process sales transactions accurately and in line with store policies.
• Assist in receiving, stocking, and merchandising to keep product displays presentable.
• Transport and load/unload products and carry out deliveries as needed.

Skills

Customer service

Bilingual English/Spanish

English proficiency

Education

High school diploma or GED

Job description

This position is eligible for health benefits, such as medical, dental and vision coverage, Flexible Spending Accounts (FSAs), disability coverage, security, retirement and saving benefits. Additional benefits include a generous time away from work package, including personal leave, paid parental leave, medical leave, vacation, and holidays.

The individual selected for this role will be expected to work at Store #5226, located at: 254 Church Street, Store 7, Pembroke, MA 02359.

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must be able to read, write, comprehend, and communicate in English
• Must be ableto read, write, comprehend, and communicate in Spanish
• Must have a valid, unrestricted Driver's License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
• If internal to Sherwin-Williams, you must have received at least a "meets expectations" (3) rating on your most recent performance appraisal
• If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position

Preferred Qualifications:

• Have at least a High School diploma or GED
• Have at least one (1) year of experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint-related products
• Have previous work experience operating tinting and mixing equipment