Bilingual Multi-Location Customer Service Specialist (Spanish)

Sherwin Williams; Marathon (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

Sherwin-Williams is seeking a Customer Service Specialist to support wholesale and retail customers at our Marathon, FL store. You will determine customer needs and recommend Sherwin-Williams products, while resolving concerns to maximize satisfaction and uphold product quality and visual standards.

You will contribute to meeting store sales goals through attentive, informed service and effective communication with customers and teammates.

Qualifications

• Customer-facing role requiring strong communication.
• Access to cash and other payment methods may be required.
• Criminal history review is required for safety.

Responsibilities

• Work closely with wholesale and retail customers to determine their needs.
• Answer questions about Sherwin-Williams products and recommend solutions.
• Promptly resolve customer concerns and ensure maximum satisfaction.
• Maintain high quality and visual standards of the products and store.
• Consistently meet the store’s sales goals while delivering excellent customer service.

Job description

Overview

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. They are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction, while staying up-to-date with product features and maintaining high quality and visual standards of the products and store.

Responsibilities

• Work closely with wholesale and retail customers to determine their needs.
• Answer questions about Sherwin-Williams products and recommend solutions.
• Promptly resolve customer concerns and ensure maximum satisfaction.
• Maintain high quality and visual standards of the products and store.
• Consistently meet the store’s sales goals while delivering excellent customer service.

Additional Information

• Contact with customers may include minors and requires access to cash and other payment methods, electronic equipment, personal information, store merchandise, and other items of value, with access that may be supervised or unsupervised.
• Because of the nature of these duties, a review of criminal history is required to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public.