Store Customer Service Specialist

Sherwin-Williams Co.; Fort Oglethorpe (GA); On-site; USD 21,000 - 30,000; Full time

Job summary

Sherwin-Williams Co. in Georgia seeks a Customer Service Specialist to assist wholesale and retail customers, determine their needs, and answer questions about Sherwin-Williams products.

You will recommend the right solutions and provide friendly, accurate service to help customers choose finishes and coatings that meet project goals. The role requires promptly resolving customer concerns, maintaining high product knowledge, and upholding the store’s visual standards.

Responsibilities

Job description

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public.