Bilingual Customer Service Specialist – Onsite (EN/ES)

Saige Partners; Charlotte (NC); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer matching

Paid time off and company holidays

Job summary

Saige Partners is seeking a bilingual Customer Service Representative for onsite roles in Charlotte, NC or Elk Grove Village, IL. The role focuses on managing complex inquiries, coordinating resolutions, and guiding junior staff in a fast-paced environment.

Requires 5+ years in customer service, fluency in English and Spanish, and strong communication. Competitive salary and comprehensive benefits are included with on-site work arrangements.

Qualifications

• Bachelor's degree preferred, or a minimum of 5 years of relevant customer service experience.
• Fluency in both Spanish and English, including speaking and writing.
• Proficiency in Microsoft Word and Microsoft Excel.
• Excellent verbal and written communication skills.
• Strong organizational and time management abilities.

Responsibilities

• Communicate effectively with customers and internal stakeholders via multiple channels.
• Manage customer requirements and deadlines while meeting service commitments.
• Troubleshoot issues, coordinate timely resolutions, and document outcomes.
• Maintain professional written and verbal communications.
• Support junior team members and guide them as needed.
• Identify process improvements and support operational enhancements.
• Develop positive relationships with internal departments and external customers.
• Take ownership of customer issues and ensure resolution.

Skills

Bilingual English/Spanish

Customer service

Strong communication

Organizational skills

Time management

Education

Bachelor's degree preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Saige Partners is seeking a bilingual Customer Service Representative for onsite roles in Charlotte, NC or Elk Grove Village, IL. The role focuses on managing complex inquiries, coordinating resolutions, and guiding junior staff in a fast-paced environment.

Requires 5+ years in customer service, fluency in English and Spanish, and strong communication. Competitive salary and comprehensive benefits are included with on-site work arrangements.