Bilingual Call Center Specialist (English/Spanish)

Group O; Milan (IL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life보험

401(k) Plan with Company Match

Generous Paid Time Off

10.5 Paid Holidays

Career Development Opportunities

Job summary

Group O is seeking a Bilingual (English/Spanish) Call Center Customer Service Representative in Milan, IL. The role involves handling inquiries, processing orders, and providing accurate information with a focus on customer satisfaction.

The position requires strong communication, problem-solving, and confidentiality. Candidates should be able to work a set schedule with flexibility for extra hours in a demanding call center environment.

Qualifications

• Strong verbal communication, clearly conveying information.
• Active listening and empathy in customer interactions.
• Excellent problem-solving and ownership in resolving issues.
• Familiarity with basic computer apps; proficient typing and data entry.
• Adaptable in a fast-paced environment with shifting priorities.
• Commitment to confidentiality and professional handling of information.

Responsibilities

• Handle incoming calls and provide courteous, accurate responses.
• Identify root causes and resolve customer issues promptly.
• Build rapport and tailor responses to customer needs.
• Maintain knowledge of products, pricing, and promotions.
• Process orders, returns, exchanges, and account updates.
• Record interactions in systems and generate reports as needed.
• Collaborate with other departments to resolve inquiries.
• Suggest workflow improvements to enhance the customer experience.

Skills

Verbal communication

Active listening

Problem solving

Typing/data entry

Adaptability

Confidentiality

Education

High School Diploma

Job description

Group O is seeking a Bilingual (English/Spanish) Call Center Customer Service Representative in Milan, IL. The role involves handling inquiries, processing orders, and providing accurate information with a focus on customer satisfaction.

The position requires strong communication, problem-solving, and confidentiality. Candidates should be able to work a set schedule with flexibility for extra hours in a demanding call center environment.