Bilingual Customer Support Rep EN/ES - Hybrid

LaSalle Intelligent Solutions; Florida; Hybrid; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Hybrid work schedule

Job summary

LaSalle Intelligent Solutions is seeking bilingual Customer Service Representatives to join a growing organization in Altamonte Springs, FL. This full-time, temp-to-hire role requires fluency in English and Spanish and offers a hybrid schedule after onsite training.

The ideal candidate will have customer service experience, strong communication skills, and the ability to thrive in a fast-paced environment. Training is onsite for two weeks, followed by a hybrid schedule (3 days onsite, 2 days

Qualifications

• Fluency in English and Spanish is required.
• High school diploma or equivalent required.
• 1+ year of customer service experience required; call center experience strongly preferred.
• Strong verbal and written communication skills.
• Excellent problem-solving, multitasking, and organizational abilities.
• Comfortable navigating multiple computer systems and learning new software.

Responsibilities

• Handle inbound customer calls regarding billing inquiries, account questions, and service-related concerns.
• Provide exceptional customer service to both English- and Spanish-speaking customers.
• Respond to customer inquiries via phone, email, and written correspondence.
• Serve as a liaison between customers and internal service operations teams to ensure issues are resolved efficiently.
• Assist customers with initiating and terminating services.
• Direct customers to third-party payment vendors when necessary.
• Handle escalated customer concerns with patience, professionalism, and strong problem-solving skills.
• Accurately document customer interactions and maintain updated account information.
• Navigate multiple computer systems while providing efficient and accurate customer support.

Skills

Bilingual (English/Spanish)

Customer service

Verbal & written communication

Problem solving

Multitasking

Attention to detail

Teamwork & independence

Remote-friendly work

Education

High school diploma or equivalent

Tools

CRM software

Job description

LaSalle Intelligent Solutions is seeking bilingual Customer Service Representatives to join a growing organization in Altamonte Springs, FL. This full-time, temp-to-hire role requires fluency in English and Spanish and offers a hybrid schedule after onsite training.

The ideal candidate will have customer service experience, strong communication skills, and the ability to thrive in a fast-paced environment. Training is onsite for two weeks, followed by a hybrid schedule (3 days onsite, 2 days