Bilingual Customer Service Specialist (Spanish/English)

Group O, Inc.; Illinois; On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life

401(k) Plan with Company Match

Paid Time Off

10.5 Paid Holidays

Career Development Opportunities

Job summary

Group O, Inc. is seeking a Bilingual Call Center Customer Service Representative (English/Spanish) to deliver courteous responses to customer questions and concerns.

You will handle inbound calls, assist with orders, troubleshoot issues, and update customer records while collaborating with Sales and Technical Support to ensure a positive experience for clients. This full-time role is based in Milan, IL, with standard hours and potential for extra hours.

Qualifications

• High School Diploma required.
• Basic customer service and phone handling experience.
• Strong communication and problem-solving skills.
• Familiarity with basic computer applications and data entry.
• Ability to maintain confidentiality and professionalism.

Responsibilities

• Handle incoming calls, provide accurate responses and information.
• Identify root causes and resolve customer issues to their satisfaction.
• Record interactions in systems and generate reports as needed.
• Collaborate with sales, marketing and technical support as needed.
• Suggest process improvements to enhance service delivery.

Skills

Verbal communication

Active listening

Problem solving

Data entry

Adaptability

Confidentiality

Education

High School Diploma

Job description

Group O, Inc. is seeking a Bilingual Call Center Customer Service Representative (English/Spanish) to deliver courteous responses to customer questions and concerns.

You will handle inbound calls, assist with orders, troubleshoot issues, and update customer records while collaborating with Sales and Technical Support to ensure a positive experience for clients. This full-time role is based in Milan, IL, with standard hours and potential for extra hours.