Bilingual Customer Service Specialist — Multistore (Spanish)

Sherwin-Williams Co.; Ypsilanti (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Sherwin-Williams Co. is seeking a Customer Service Specialist to assist wholesale and retail customers, answer product questions, and recommend solutions. You will resolve concerns, maintain store quality, and help meet sales goals across multiple locations in Ypsilanti and Canton, MI.

You will handle in-store and phone inquiries, process transactions, and support deliveries while staying current with product knowledge and store standards.

Qualifications

• Must be at least 18 years old and legally authorized to work in the United States.
• Reading, writing, and speaking English; bilingual in Spanish is preferred.
• Valid, unrestricted Driver’s License and ability to lift up to 70 lbs.
• Flexible to work evenings and weekends; sales drive and customer focus.

Responsibilities

• Provide excellent sales service to customers in store and over the phone.
• Determine customer needs and present appropriate Sherwin‑Williams products and services.
• Process sales transactions accurately and follow store policies.
• Maintain inventory, shelves, and displays; assist with deliveries as needed.
• Stay informed about product features and variations to advise customers.

Skills

Customer service

Bilingual English/Spanish

Communication

Cash handling

Lifting up to 70 lbs

Education

High School diploma or GED

Tools

Tinting equipment

Mixing equipment

Job description

Sherwin-Williams Co. is seeking a Customer Service Specialist to assist wholesale and retail customers, answer product questions, and recommend solutions. You will resolve concerns, maintain store quality, and help meet sales goals across multiple locations in Ypsilanti and Canton, MI.

You will handle in-store and phone inquiries, process transactions, and support deliveries while staying current with product knowledge and store standards.