Bilingual Customer Service & Paint Solutions Specialist

Sherwin-Williams Co.; Detroit (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

Sherwin-Williams in Detroit seeks a Customer Service Specialist to assist wholesale and retail customers, answer product questions, and recommend solutions. You will resolve concerns quickly and help maintain store quality and sales goals, while handling deliveries as needed.

The role requires English and Spanish fluency, a valid driver’s license, and the ability to lift up to 50 lbs regularly. This on-site position at Store #1018 emphasizes high customer satisfaction and product knowledge.

Qualifications

• Must be 18+ years old.
• Must be legally authorized to work in the United States without sponsorship.
• Must read, write, and speak English.
• Must read, write, and speak Spanish.
• Must have a valid, unrestricted Driver’s License.
• Must be able to lift up to 50 lbs frequently and 70 lbs occasionally.
• Must be available for evenings and weekends.

Responsibilities

• Provide excellent customer service and help meet sales goals.
• Assist customers in person and by phone, determining needs and presenting products.
• Process sales transactions accurately and per policies and procedures.
• Maintain inventory and presentable displays; restock as needed.
• Support deliveries and loading/unloading from trucks.
• Stay knowledgeable about products to advise customers.

Skills

Customer service

Sales

English proficiency

Spanish proficiency

Bilingual (English/Spanish)

Reading and writing in English

Education

High School diploma or GED

Tools

Tinting equipment

Mixing equipment

Delivery vehicle operation

Job description

Sherwin-Williams in Detroit seeks a Customer Service Specialist to assist wholesale and retail customers, answer product questions, and recommend solutions. You will resolve concerns quickly and help maintain store quality and sales goals, while handling deliveries as needed.

The role requires English and Spanish fluency, a valid driver’s license, and the ability to lift up to 50 lbs regularly. This on-site position at Store #1018 emphasizes high customer satisfaction and product knowledge.