Bilingual Customer Service Specialist — Multi-Location

Sherwin-Williams; Knoxville (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Benefits package

Career growth

Job summary

Sherwin-Williams is hiring a Customer Service Specialist in the United States. The role focuses on assisting wholesale and retail customers, answering questions about products, and recommending the right solutions while ensuring high customer satisfaction and meeting store sales goals.

Responsibilities include processing transactions, stocking, tinting and mixing products, and maintaining accurate records. Candidates should be able to lift up to 50–70 lbs and work varied hours, including

Qualifications

• Must be at least 18 years old.
• Legally authorized to work in the United States without sponsorship.
• Must be able to read, write, comprehend and communicate in English and Spanish.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistent with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications.
• Stock shelves and set up displays; clean store equipment.
• Load/unload delivery trucks; assist in deliveries as needed.
• Maintain in-stock and presentable condition in assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Bilingual English/Spanish

Customer service

Cash handling

Education

High School diploma or GED

Tools

Tinting and mixing equipment

Job description

Sherwin-Williams is hiring a Customer Service Specialist in the United States. The role focuses on assisting wholesale and retail customers, answering questions about products, and recommending the right solutions while ensuring high customer satisfaction and meeting store sales goals.

Responsibilities include processing transactions, stocking, tinting and mixing products, and maintaining accurate records. Candidates should be able to lift up to 50–70 lbs and work varied hours, including