Bilingual Customer Service Specialist - Multi-Location

Sherwin-Williams; Loganville (GA); On-site; USD 17,000 - 22,000; Full time

Job summary

Sherwin-Williams is seeking a Customer Service Specialist to assist both wholesale and retail customers, identify needs, and recommend the right paint products and solutions. The role emphasizes high customer satisfaction, accuracy in transactions, and meeting sales goals within a store environment.

Candidates should be 18+ years old, legally eligible to work in the United States, proficient in English and Spanish, with a valid driver’s license and physical ability to lift up to 50 lbs

Qualifications

• Must be at least eighteen years old.
• Must be legally authorized to work in the United States without sponsorship now or in the future.
• Must be able to read, write, comprehend, and communicate in English and Spanish.
• Must have a valid, unrestricted Driver’s License.
• Must be able to lift up to 50 lbs frequently and 70 lbs on occasion.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistent with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.

Skills

Customer service

Sales

Bilingual English/Spanish

Communication

Education

High School diploma or GED

Job description

Sherwin-Williams is seeking a Customer Service Specialist to assist both wholesale and retail customers, identify needs, and recommend the right paint products and solutions. The role emphasizes high customer satisfaction, accuracy in transactions, and meeting sales goals within a store environment.

Candidates should be 18+ years old, legally eligible to work in the United States, proficient in English and Spanish, with a valid driver’s license and physical ability to lift up to 50 lbs