Bilingual Medical Front Desk Specialist

American Indian Health & Services, Inc.; Santa Barbara (CA); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

14 paid holidays

PTO accrual

Employer-paid health coverage

Dental and Vision plans

401(k) with employer matching

AAA membership

Professional development assistance

Job summary

American Indian Health & Services, Inc. in Santa Barbara, CA is hiring a Medical Front Office Representative to join the Medical department.

The role supports patient registration, appointment scheduling, benefits enrollment, and eligibility verification while delivering friendly, patient-centered service during clinic hours. This full-time, in-person position requires at least one year of medical office experience, bilingual English/Spanish communication, strong teamwork, and proficiency with

Qualifications

• One year of experience in medical office or clinic.
• Knowledge of nonprofit, FQHC healthcare operations.
• Excellent communication skills.
• Ability to read, write, and speak English.
• Ability to read, write, and speak Spanish.
• Computer literate with EHR experience.

Responsibilities

• Greet and assist patients in person and by phone, delivering exceptional customer service.
• Register new patients and maintain demographic, insurance, and eligibility data in the EHR.
• Determine eligibility for insurance and public assistance programs; assist with enrollment.
• Explain programs and eligibility requirements to patients and families.
• Verify insurance, address billing concerns, and coordinate referrals.
• Schedule, confirm, and reschedule patient appointments; support clinic operations.
• Make appointment reminder calls and follow up on missed appointments.
• Maintain patient records and upload required documents into the EHR.
• Provide English and Spanish interpretation/translation as needed.
• Collaborate with providers and care teams to support quality patient care.

Skills

Excellent communication

Bilingual EN/ES

Customer service

Tools

Electronic Health Record (EHR)

Job description

American Indian Health & Services, Inc. in Santa Barbara, CA is hiring a Medical Front Office Representative to join the Medical department.

The role supports patient registration, appointment scheduling, benefits enrollment, and eligibility verification while delivering friendly, patient-centered service during clinic hours. This full-time, in-person position requires at least one year of medical office experience, bilingual English/Spanish communication, strong teamwork, and proficiency with