Bilingual Medical Customer Service Rep (Spanish/English)

SALUD REVENUE PARTNERS LLC; Indiana; Hybrid; USD 25,000 - 36,000; Full time

Job summary

Salud Revenue Partners is seeking a Customer Service Representative, Medical - Bilingual Preferred to support Salud clients by handling inbound calls from patients and outbound outreach to resolve issues affecting account resolution.

The role emphasizes establishing payment plans, coordinating with insurers and other third parties, and maintaining accurate records while delivering compassionate, patient-centered service in English and Spanish when needed.

Qualifications

• Fluent in English and Spanish is preferred for patient interactions.
• Experience in handling medical or insurance inquiries is a plus.
• Strong communication, problem solving and organizational skills.

Responsibilities

• Handle inbound and outbound patient calls regarding medical accounts.
• Identify customer needs and provide accurate information and solutions.
• Assist patients with payment plans and settlements.
• Coordinate with insurers or third parties to resolve issues.
• Maintain records of interactions and update accounts as needed.
• Follow approved procedures and policies for customer service.

Skills

Bilingual English/Spanish

Customer service

Communication

Problem solving

Attention to detail

Organizational skills

Learn quickly

Job description

Salud Revenue Partners is seeking a Customer Service Representative, Medical - Bilingual Preferred to support Salud clients by handling inbound calls from patients and outbound outreach to resolve issues affecting account resolution.

The role emphasizes establishing payment plans, coordinating with insurers and other third parties, and maintaining accurate records while delivering compassionate, patient-centered service in English and Spanish when needed.