Bilingual Customer Service Specialist – English/Spanish

Real Floors, Inc.; Albuquerque (NM); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

PTO

Health insurance

Life insurance

Disability insurance

Dental & Vision care

401(k) with company match

Bonus potential

Fitness reimbursement

Product discounts

Referral program

Job summary

Real Floors, Inc. is hiring a Customer Service Representative in Albuquerque, NM. This office-based role connects customers with subcontracted flooring installers, ensuring smooth communication and timely issue resolution.

The ideal candidate has 2+ years in customer service, strong communication skills, and proficiency with Gmail and Google Workspace. The team offers competitive benefits and opportunities for growth in a fast-paced environment.

Qualifications

• Bilingual English/Spanish is required.
• 2+ years of customer service experience, preferably over the phone.
• Strong computer skills and ability to learn new systems quickly.

Responsibilities

• Process and manage incoming customer orders via phone, email, and online portal.
• Provide clear and helpful solutions to customer inquiries and direct them as needed.
• Maintain accurate records for orders, billing, and payroll data.

Skills

Bilingual English/Spanish

Customer service

Phone support

Computer skills

Attention to detail

Problem solving

Gmail & Google Apps

Tools

Gmail

Google Docs

Google Sheets

Shared Drive

Job description

Real Floors, Inc. is hiring a Customer Service Representative in Albuquerque, NM. This office-based role connects customers with subcontracted flooring installers, ensuring smooth communication and timely issue resolution.

The ideal candidate has 2+ years in customer service, strong communication skills, and proficiency with Gmail and Google Workspace. The team offers competitive benefits and opportunities for growth in a fast-paced environment.