Customer Service Specialist - Flooring Installations

Real Floors, Inc.; Tampa (FL); On-site; USD 32,000 - 46,000; Full time

Job summary

Real Floors, Inc. in Tampa is seeking a reliable Customer Service Representative for a full-time, office-based role. You’ll coordinate orders, answer questions, and ensure smooth communication between customers and service providers to keep projects on track and on schedule.

The ideal candidate has 2+ years of customer service experience, strong computer skills, and a proactive, organized approach. Excellent written and verbal communication, attention to detail, and a customer-first mindset are

Qualifications

• 2+ years of customer service experience, preferably over the phone.
• Strong computer skills, with the ability to learn new systems quickly.
• Detail-oriented with excellent organizational skills and a proactive approach to problem-solving.
• Professional communication skills, both verbal and written, with a focus on customer satisfaction.

Responsibilities

• Process and manage incoming customer orders via phone, email, and our online portal.
• Provide clear and helpful solutions to customer inquiries and direct them as needed.
• Maintain accurate records, ensuring all order details, billing, and payroll data are correctly entered.
• Coordinate with internal departments to resolve any issues related to orders and installations.

Skills

Customer service

Phone support

Professional communication

Detail oriented

Tools

Gmail

Google Docs

Google Sheets

Shared Drive

Job description

Real Floors, Inc. in Tampa is seeking a reliable Customer Service Representative for a full-time, office-based role. You’ll coordinate orders, answer questions, and ensure smooth communication between customers and service providers to keep projects on track and on schedule.

The ideal candidate has 2+ years of customer service experience, strong computer skills, and a proactive, organized approach. Excellent written and verbal communication, attention to detail, and a customer-first mindset are