Bilingual- Customer Service Representative

Real Floors, Inc.; Albuquerque (NM); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

PTO

Health insurance

Life insurance

Disability insurance

Dental & Vision care

401(k) with company match

Bonus potential

Fitness reimbursement

Product discounts

Referral program

Job summary

Real Floors, Inc. is hiring a Customer Service Representative in Albuquerque, NM. This office-based role connects customers with subcontracted flooring installers, ensuring smooth communication and timely issue resolution.

The ideal candidate has 2+ years in customer service, strong communication skills, and proficiency with Gmail and Google Workspace. The team offers competitive benefits and opportunities for growth in a fast-paced environment.

Qualifications

• Bilingual English/Spanish is required.
• 2+ years of customer service experience, preferably over the phone.
• Strong computer skills and ability to learn new systems quickly.

Responsibilities

• Process and manage incoming customer orders via phone, email, and online portal.
• Provide clear and helpful solutions to customer inquiries and direct them as needed.
• Maintain accurate records for orders, billing, and payroll data.

Skills

Bilingual English/Spanish

Customer service

Phone support

Computer skills

Attention to detail

Problem solving

Gmail & Google Apps

Tools

Gmail

Google Docs

Google Sheets

Shared Drive

Job description

Location: Albuquerque, NM

Job Id:2282

# of Openings:1

JOB TITLE: Customer Service Representative

HOURS: Monday - Friday

About Us:

Real Floors, Inc. is a leading provider of commercial and residential flooring solutions, specializing in seamless project management from start to finish. With a strong commitment to quality and customer satisfaction, we work closely with contractors, property managers, and builders to deliver exceptional flooring installations. Our team is dedicated to maintaining high standards in every aspect of our work, ensuring that each project is completed on time, within budget, and to the highest level of craftsmanship. At Real Floors, we believe in doing the right thing every time, fostering a culture of mutual respect, teamwork, and excellence.

About the Role:
Join Real Floors, Inc. as a Customer Service Representative and become a key player in our success. In this office-based role, you'll be the vital link between our customers and subcontracted flooring installers, ensuring smooth communication and timely resolution of issues.

Why Real Floors?

• Be part of a supportive team in a fast-paced environment.
• Competitive compensation and benefits.
• Opportunities for growth and development within the company.

What You'll Do:

• Process and manage incoming customer orders via phone, email, and our online portal.
• Provide clear and helpful solutions to customer inquiries and direct them as needed.
• Maintain accurate records, ensuring all order details, billing, and payroll data are correctly entered.
• Coordinate with internal departments to resolve any issues related to orders and installations.
• Communicate with subcontracted installers via SMS regarding job site deliveries.

What We're Looking For:

• Bilingual fluency in English/Spanish
• 2+ years of customer service experience, preferably over the phone.
• Strong computer skills, with the ability to learn new systems quickly.
• Detail-oriented with excellent organizational skills and a proactive approach to problem-solving.
• Professional communication skills, both verbal and written, with a focus on customer satisfaction.
• Experience with Gmail, Google Docs, Sheets, and Shared Drive is a plus.

AMAZING BENEFITS

• Unlimited high-fives (just kidding... kind of).
• Get your kicks with generous Paid Time Off (PTO).
• Health, life, and disability coverage to keep you covered.
• Dental & Vision Care Insurance
• Plan for the future with our 401(k) and company match.
• Bonus potential? You bet.
• Stay fit with our fitness membership reimbursement.
• Sweet discounts on our products – who doesn't love a good deal?
• Spread the word and earn extra cash with our referral program.
• And more perks to come!

Be a part of our growing team of seasoned management, sales, service, estimation, and installation teams and experience first-hand the Real Floors difference.

Our Company’s Most Valuable Resource is Our People

We believe in building partnerships with our customers. We pride ourselves on meeting commitments, solving problems, and staying plugged in to what’s happening on every job.

GotYourBackAbility™ is a trademarked phrase used by Real Floors to represent our core values of teamwork, mutual respect, and unwavering support for our team, subcontractors, and clients.

A leader in the multifamily flooring industry since 1987, Real Floors has the experience and resources to expertly deliver flooring installation, replacement and repair across 30 major US markets. We strive to build long-term relationships with each client to not only serve each community and its residents but to reach our mutual objectives as partners. Real Floors and Arbor clients can visit our secure online portal 24 hours per day, 7 days per week to schedule installations and repairs, track unit history, create estimates, complete prorate statements, rate installers and more.