Bilingual Dispatch Associate

Real Floors, Inc.; Marietta (GA); On-site; USD 45,000 - 60,000; Full time

Job summary

Real Floors, Inc. is seeking a bilingual dispatcher to oversee subcontracted installers and coordinate work orders in a fast-paced environment.

You will review payroll for accuracy, communicate with installers and teammates, and help resolve issues to ensure smooth installations and satisfied customers. A strong eye for detail and proactive problem-solving are essential to succeed.

Qualifications

• 2+ years of phone-based customer support experience.
• Accurate data entry while on calls.
• Detail-oriented, self-motivated and organized.
• Proactive in identifying and solving issues.
• Professional email communication.
• Experience with Gmail/Docs/Sheets is a plus.
• Willingness to learn flooring industry.

Responsibilities

• Dispatch subcontractor work orders and coordinate scheduling.
• Review subcontractor payroll for accuracy and complete payments.
• Communicate with subcontractors and colleagues to resolve issues.
• Research work order chargebacks and warranty questions.
• Leverage product knowledge to satisfy customers and retain business.
• Collaborate with sales, operations, warehouse, inventory, billing, and QA.
• Perform additional duties to support team and company goals.

Skills

Bilingual English/Spanish

Customer support experience

Data entry

Detail oriented

Proactive problem solving

Email communication

Tools

Gmail

Google Docs

Google Sheets

Job description

JOB TYPE: Full-Time | Monday-Friday | 6:00am-3:00pm

COMPANY OVERVIEW:

We are the largest wholesale flooring company in North America and have been named a Top Workplace for 10 years in a row! With amazing benefits and family like culture, our company is now the largest multi-family flooring provider in North America. We value our employees and provide awesome benefits, and a positive work environment!

JOB OVERVIEW:
We are looking to welcome a Bilingual professional to oversee the activities of our subcontracted flooring installers. This position will focus on dispatching subcontractor work orders, processing inspections and deliveries, and providing support to our subcontractors during installations.

RESPONSIBILITIES:

• Communicate with our subcontracted flooring installers to assign work orders efficiently.
• Review subcontractor payroll sheets for accuracy, ensuring that all payment details are correct.
• Communicate with subcontractors and colleagues to resolve any work order issues.
• Research issues related to work order chargebacks and warranties.
• Utilize your in-depth knowledge of our products and services to satisfy customers and retain business.
• Interact seamlessly with other Real Floors employees in various roles and functions, including sales, operations, warehouse, inventory, billing, and quality assurance, to provide a positive customer experience.
• Be willing to perform additional duties as necessary to support the team and company goals.

QUALIFICATIONS:

• Fluency in both English and Spanish is required.
• Preferred 2+ years of experience in providing phone-based customer support. Demonstrated ability to handle customer inquiries efficiently and professionally.
• Ability to accurately perform data entry tasks while engaging in phone conversations.
• Detail-oriented, self-motivated, and organized individual with a keen eye for accuracy.
• Proactive in identifying, researching, and resolving problems as they arise. Takes initiative to solve issues and assist others when needed.
• Proficient in corresponding effectively and professionally via email.
• Experience with Gmail, Google Docs, Sheets, and Shared Drive is a plus.
• Prior experience in the flooring industry is preferred, but a willingness to learn and adapt is equally valued in potential candidates.

Real Floors: We Live “Got-Your-Back-Ability” Every Day!

Real Floors, Inc. & Real Floors Commercial, Inc. provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

Our Company’s Most Valuable Resource is Our People

We believe in building partnerships with our customers. We pride ourselves on meeting commitments, solving problems, and staying plugged in to what’s happening on every job.

GotYourBackAbility™ is a trademarked phrase used by Real Floors to represent our core values of teamwork, mutual respect, and unwavering support for our team, subcontractors, and clients.

A leader in the multifamily flooring industry since 1987, Real Floors has the experience and resources to expertly deliver flooring installation, replacement and repair across 30 major US markets. We strive to build long-term relationships with each client to not only serve each community and its residents but to reach our mutual objectives as partners. Real Floors and Arbor clients can visit our secure online portal 24 hours per day, 7 days per week to schedule installations and repairs, track unit history, create estimates, complete prorate statements, rate installers and more.