Bilingual Customer Service Specialist (EN/ES) - On Site

Uline; Waukegan (IL); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Health insurance

401(k) with 6% employer match

Paid holidays

Tuition Assistance Program

Job summary

Uline, a family-owned leader in shipping and packaging, is hiring a bilingual Customer Service Representative in our Kenosha, WI location. You will handle orders, answer product questions, and support customers by phone, email and chat.

The role offers hourly pay from $26 to $30, with strong growth potential and on-site training. Benefits include health insurance, a 401(k) with 6% employer match, paid holidays and generous PTO, plus access to tuition assistance.

Qualifications

• High school diploma or equivalent; bachelor's preferred.
• Excellent problem-solving, listening, and communication skills.
• Bilingual English/Spanish—fluent in both verbal and written forms.
• Prior customer service experience is a plus; training provided.

Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.
• Be a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Skills

Bilingual (English/Spanish)

Customer service

Communication skills

Problem-solving

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Uline, a family-owned leader in shipping and packaging, is hiring a bilingual Customer Service Representative in our Kenosha, WI location. You will handle orders, answer product questions, and support customers by phone, email and chat.

The role offers hourly pay from $26 to $30, with strong growth potential and on-site training. Benefits include health insurance, a 401(k) with 6% employer match, paid holidays and generous PTO, plus access to tuition assistance.