Bilingual Customer Service Team Lead - Growth & Coaching

Uline; Kenosha (WI); On-site; USD 45,000 - 52,000; Full time

Benefits offered by this job

Health Insurance Coverage

401(k) with 6% employer match

Paid holidays

Tuition Assistance

Job summary

Uline in Kenosha, WI is seeking a Bilingual Customer Service Team Lead to coach and empower representatives to deliver fast, friendly service. You will ensure staff understands product knowledge, policies, and performance metrics while handling escalations and guiding day-to-day customer interactions.

This on-site role offers $33 to $38 per hour with significant growth opportunities, benefits, and a supportive, team-driven environment.

Qualifications

• High School diploma or equivalent; Bachelor’s degree preferred.
• 3+ years of customer service experience.
• 2+ years in leadership / supervisory role.
• Effective communication skills.
• Bilingual (English/Spanish) fluent in spoken and written forms.

Responsibilities

• Coach and develop bilingual team members on product knowledge, policies, and performance metrics.
• Review calls and emails to evaluate quality and provide coaching.
• Provide feedback to management to improve processes and customer satisfaction.
• Facilitate team meetings and one-on-one coaching.
• Handle escalated issues and provide weekly support.

Skills

Bilingual EN/ES

Education

High School Diploma

Job description

Uline in Kenosha, WI is seeking a Bilingual Customer Service Team Lead to coach and empower representatives to deliver fast, friendly service. You will ensure staff understands product knowledge, policies, and performance metrics while handling escalations and guiding day-to-day customer interactions.

This on-site role offers $33 to $38 per hour with significant growth opportunities, benefits, and a supportive, team-driven environment.