Bilingual Customer Service Team Lead - Growth & Coaching

Uline; Kenosha (WI); Sur place; USD 45 000 - 52 000; Plein temps

Avantages offerts par ce poste

Health insurance

401(k) with 6% employer match

Bonus programs

Paid holidays and generous PTO

Tuition Assistance

Résumé du poste

Uline is seeking a Customer Service Team Lead who is bilingual (English/Spanish) to guide and coach a team of customer service representatives at our Kenosha, WI location. You will review interactions, provide feedback, and drive training, quality, and performance improvements to deliver fast, friendly, customer-focused service.

Highlights include on-site work in Kenosha, competitive hourly pay from $33 to $38, and growth opportunities through multiple bonus programs and benefits.

Qualifications

• High School diploma or equivalent; Bachelor's degree preferred.
• 3+ years of customer service experience.
• 2+ years of leadership/supervisory experience preferred.
• Fluent in both spoken and written English and Spanish.

Responsabilités

• Coach and develop bilingual Customer Service Representatives in product knowledge, policies and procedures as well as performance metrics.
• Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews.
• Provide feedback to management on processes improvements that increase efficiency and customer satisfaction.
• Facilitate team meetings and one-on-one sessions to communicate policy updates and training.
• Handle escalated customer issues and provide weekly support for customer interactions.

Connaissances

Bilingual (English/Spanish)

Leadership experience

Customer service experience

Formation

High School diploma or equivalent

Bachelor’s degree preferred

Description du poste

Uline is seeking a Customer Service Team Lead who is bilingual (English/Spanish) to guide and coach a team of customer service representatives at our Kenosha, WI location. You will review interactions, provide feedback, and drive training, quality, and performance improvements to deliver fast, friendly, customer-focused service.

Highlights include on-site work in Kenosha, competitive hourly pay from $33 to $38, and growth opportunities through multiple bonus programs and benefits.