Bilingual Customer Service Rep: Growth & Benefits

Uline; Kenosha (WI); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Health insurance

6% 401(k) match starting day one

Tuition Assistance Program

On-site fitness center

Café with affordable daily meals

Job summary

Uline, a leading distributor of shipping, packaging, and industrial supplies, seeks a bilingual Customer Service Representative at the Kenosha, WI branch. You will process orders, advise customers on products, pricing, and shipping, and build lasting relationships over phone, email, and chat.

Join a fast-paced team with strong growth opportunities and comprehensive on-site training. The Kenosha location offers full-time shifts in a 24/7 operation setting and a supportive, customer-focused

Qualifications

• Bilingual (English/Spanish) fluent in both verbal and written forms.
• Excellent problem-solving, listening and communication skills.
• Prior customer service experience is a plus, but training will be provided.
• High school diploma or equivalent; Bachelor's degree preferred.

Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.
• Be a product and solutions expert; answer product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Skills

Bilingual: English/Spanish

Excellent communication

Customer service experience

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Uline, a leading distributor of shipping, packaging, and industrial supplies, seeks a bilingual Customer Service Representative at the Kenosha, WI branch. You will process orders, advise customers on products, pricing, and shipping, and build lasting relationships over phone, email, and chat.

Join a fast-paced team with strong growth opportunities and comprehensive on-site training. The Kenosha location offers full-time shifts in a 24/7 operation setting and a supportive, customer-focused