Bilingual Customer Service Specialist - Complex Inquiries

American Fidelity; Virginia (MN); Presencial; USD 35 000 - 50 000; Tempo integral

Resumo da oferta

American Fidelity is seeking a customer service representative based in Virginia, Minnesota. The role involves providing moderate to complex service to both internal and external customers, effectively resolving inquiries, and documenting interactions. Candidates must possess superb communication skills and be able to manage tasks with minimal guidance. Leadership and mentoring of colleagues are also a part of this position. Bilingual capabilities are a significant asset as they will be used frequently in customer interactions.

Qualificações

• Experience in customer service with a focus on resolving inquiries and service requests.
• Ability to work independently and handle moderate to complex assignments.
• Experience in accurately documenting customer interactions and guiding colleagues.

Responsabilidades

• Provide moderate to complex service to internal and external customers.
• Handle inquiries and complete service requests accurately and in a timely manner.
• Document customer interactions and mentor less experienced colleagues.

Conhecimentos

Superb verbal and written communication skills

Bilingual skills

Attention to detail

Descrição da oferta de emprego

American Fidelity is seeking a customer service representative based in Virginia, Minnesota. The role involves providing moderate to complex service to both internal and external customers, effectively resolving inquiries, and documenting interactions. Candidates must possess superb communication skills and be able to manage tasks with minimal guidance. Leadership and mentoring of colleagues are also a part of this position. Bilingual capabilities are a significant asset as they will be used frequently in customer interactions.