Bilingual Public Service Support Specialist

Fusion Advanced Technology, LLC; Baltimore (MD); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Job summary

Fusion Advanced Technology, LLC seeks a customer service professional to support Maryland public-sector inquiries across phone and email. The role emphasizes accurate documentation and routing of requests.

The ideal candidate has 2+ years in customer service or call center environments, with preferred associate or bachelor’s degree and bilingual ability where needed. Join a team committed to operational excellence and compliance. Benefits include medical, dental, and vision coverage.

Qualifications

• High school diploma required; associate or bachelor’s degree preferred.
• 2+ years of customer service, call center, case support, or public-facing service experience.
• For bilingual roles, oral and written fluency in the required language is mandatory.

Responsibilities

• Answer inbound inquiries via phone, email, and designated channels.
• Research customer and provider records to determine the correct next action.
• Complete or route inquiries, form requests, and complaints to the proper team or authority.
• Document communications and outcomes in the required systems.
• Support service-level reviews, file checks, or audit support assignments as directed.
• Assist with limited case/payment-related transactions when authorized.

Skills

Customer service

Call center

Case support

Public-facing service

Education

High school diploma

Associate or bachelor’s degree preferred

Job description

Fusion Advanced Technology, LLC seeks a customer service professional to support Maryland public-sector inquiries across phone and email. The role emphasizes accurate documentation and routing of requests.

The ideal candidate has 2+ years in customer service or call center environments, with preferred associate or bachelor’s degree and bilingual ability where needed. Join a team committed to operational excellence and compliance. Benefits include medical, dental, and vision coverage.