Bilingual Life Insurance CX Specialist

Americo Financial Life and Annuity; Saint Joseph (MO); On-site; USD 41,000 - 50,000; Full time

Job summary

Americo Financial Life and Annuity is seeking a Bilingual CX Associate for the St. Joseph, Missouri area. You will handle inbound calls and emails, resolve inquiries, and perform policy transactions while delivering empathetic, clear communication.

Ideal candidates bring professional Spanish skills, strong written and verbal communication, and a customer-service mindset. The role emphasizes accuracy, teamwork, and adherence to company guidelines in a structured contact center environment.

Qualifications

• Professional Spanish skills.
• High school diploma or equivalent required.
• Strong verbal and written communication with a professional service presence.
• Customer service mindset with genuine desire to help resolve issues.
• Ability to learn, retain, and apply detailed product and process information.
• Multitask, navigate multiple computer systems, and manage time effectively.

Responsibilities

• Provide professional, courteous, and empathetic service to Americo life insurance and annuity customers through inbound phone, email, and written contacts.
• Answer inquiries and process requests related to life insurance and annuity policies with accuracy and efficiency.
• Research policy information and clearly explain coverage details, benefits, available options, and next steps.
• Complete account updates, financial transactions, and other policy service requests accurately and within established guidelines.
• Prepare written correspondence, documentation, and follow-up communications as required.
• Collaborate with internal departments to resolve complex customer inquiries and ensure issues are fully resolved.

Skills

Spanish proficiency

Verbal communication

Written communication

Customer service mindset

Multitasking

Attention to detail

Education

High school diploma or equivalent

Associate’s degree or equivalent work experience

Tools

CRM systems

Microsoft Office

Job description

Americo Financial Life and Annuity is seeking a Bilingual CX Associate for the St. Joseph, Missouri area. You will handle inbound calls and emails, resolve inquiries, and perform policy transactions while delivering empathetic, clear communication.

Ideal candidates bring professional Spanish skills, strong written and verbal communication, and a customer-service mindset. The role emphasizes accuracy, teamwork, and adherence to company guidelines in a structured contact center environment.