Bilingual Collections & Customer Service Specialist

American Express; Saint Paul (MN); Remote; USD 27,552 - 41,328; Full time

Job summary

American Express in Saint Paul, MN is seeking a Customer Service Representative to contact clients with overdue amounts, assess accounts, and help protect the company from losses while delivering excellent service.

The role requires a Bachelor's degree, bilingual English, strong communication, and digital dexterity (Outlook, Office). You will thrive in a fast-paced team that values integrity and customer care.

Qualifications

• Fully bilingual with advanced English.
• Regulation and policy knowledge.
• Digital dexterity with Outlook and Office.
• Strong analytical ability and risk assessment.
• Ability to work under pressure in dynamic environments.
• Great writing and verbal communication skills.
• Time table flexibility.
• Proactive and customer-focused.

Responsibilities

• Contact clients with overdue amounts per account agreement.
• Prevent future delinquencies with high-risk bills.
• Assist as an account protection expert to detect and prevent losses.
• Process charges or declines requested by establishments or colleagues, with fraud checks.

Skills

Bilingual English

Communication skills

Policy knowledge

Digital dexterity

Attention to detail

Stress tolerance

Proactive

Verbal communication

Time management

Adaptability

Education

Bachelor's Degree

Tools

Outlook

Office Suite

Job description

American Express in Saint Paul, MN is seeking a Customer Service Representative to contact clients with overdue amounts, assess accounts, and help protect the company from losses while delivering excellent service.

The role requires a Bachelor's degree, bilingual English, strong communication, and digital dexterity (Outlook, Office). You will thrive in a fast-paced team that values integrity and customer care.