Bilingual Customer Solutions Specialist – Mon-Fri, Great Benefits

Jefferson Capital Systems, LLC; a Jefferson Capital, Inc. Company; Sartell (MN); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Paid Time Off

Parental Leave

Tuition Reimbursement

Flexible Spending Accounts

Life and Disability Insurance

Employee Assistance Program

Pet Insurance

Employee Discount Program

Job summary

Jefferson Capital is seeking a Bilingual Customer Solutions Specialist in Minnesota to provide outstanding service by phone and digital channels. You will help with account inquiries, payments, and repayment options, and identify suitable payment plans for both the consumer and the company.

The role emphasizes investigating repayment solutions, explaining balances and plans, and coordinating with vendors as needed. Strong communication in English and Spanish is essential for success.

Qualifications

• Bilingual English/Spanish required.
• High School Diploma or GED required.
• Strong communication and active listening skills.
• Ability to multitask and navigate multiple computer systems.
• Reliable attendance and commitment to customer service.
• Strong attention to detail and organizational skills.
• Ability to work both independently and collaboratively.

Responsibilities

• Deliver exceptional customer service over the phone and through digital channels.
• Assist consumers with account inquiries, payments, and repayment options.
• Identify payment solutions that work for both consumer and company.
• Explain auto loan balances, monthly payments, and repayment plans.
• Process vehicle surrender and redemption requests.
• Educate consumers regarding bankruptcy plans and account requirements.
• Coordinate with third-party vendors regarding repossession and redemption activities.
• Maintain accurate account records and documentation.
• Navigate multiple systems while managing calls, emails, and chats.
• Communicate processes and next steps clearly to ensure positive customer experience.

Skills

Bilingual (English/Spanish)

Strong communication

Active listening

Multitasking

Attention to detail

Independent & collaborative

Education

High School Diploma or GED

Tools

Microsoft Office

BFrame or similar account management systems

Job description

Jefferson Capital is seeking a Bilingual Customer Solutions Specialist in Minnesota to provide outstanding service by phone and digital channels. You will help with account inquiries, payments, and repayment options, and identify suitable payment plans for both the consumer and the company.

The role emphasizes investigating repayment solutions, explaining balances and plans, and coordinating with vendors as needed. Strong communication in English and Spanish is essential for success.