Bilingual Customer Experience & Solutions Specialist

Talentify; Columbia Township (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Talentify in Missouri is seeking a customer service representative to handle incoming calls, fulfill service tasks, explain solutions, and resolve customer issues across diverse areas. The role rewards initiative and strong service focus.

The position emphasizes learning rapidly, cross-selling products, and maintaining a high level of customer care. Spanish language skills are preferred; training and growth opportunities are available.

Qualifications

• College degree or high school education with relevant work experience preferred.
• One year sales experience and two years service experience preferred.
• Ability to learn a great deal of information in a short time.
• Great deal of initiative to sell and cross-sell products.
• Possess the flexibility to accept and help promote changes.
• Excellent problem solving and analytical skills.
• Strong commitment to customer service.
• Self starter requiring minimal supervision.
• Professional phone skills.
• Fluent Spanish Speaking Preferred

Responsibilities

• Answer incoming calls from customers needing assistance in a variety of areas
• Fulfill customer service functions
• Answer questions, give explanation, and solve problems for customers
• Complete special projects as assigned

Skills

Phone skills

Customer service

Problem solving

Sales

Cross-selling

Initiative

Education

College degree

HS diploma with relevant experience

Job description

Talentify in Missouri is seeking a customer service representative to handle incoming calls, fulfill service tasks, explain solutions, and resolve customer issues across diverse areas. The role rewards initiative and strong service focus.

The position emphasizes learning rapidly, cross-selling products, and maintaining a high level of customer care. Spanish language skills are preferred; training and growth opportunities are available.