Senior Complex Customer Service Specialist

American Fidelity Corporation; United States; Remote; USD 42,000 - 54,000; Full time

Job summary

American Fidelity Corporation is seeking a customer service professional to handle moderately complex inquiries for diverse stakeholders and to document actions precisely in the system. The role emphasizes accurate, timely service and data security in a regulated environment.

The position invites collaboration with Account Managers, Brokers, and team members, with opportunities to contribute to LEAN initiatives while maintaining high standards of customer care.

Responsibilities

• Provides moderate to complex service to internal and external Customers, including employer groups, Account Managers, Brokers, and individual policyholders, using strong verbal and written communication.
• Handles moderate to complex work independently, applying existing processes to meet turnaround times and protect data security with accuracy and timeliness.
• Documents inquiries and actions clearly in the system, mentors teammates, participates in LEAN and project teams when requested.

Job description

American Fidelity Corporation is seeking a customer service professional to handle moderately complex inquiries for diverse stakeholders and to document actions precisely in the system. The role emphasizes accurate, timely service and data security in a regulated environment.

The position invites collaboration with Account Managers, Brokers, and team members, with opportunities to contribute to LEAN initiatives while maintaining high standards of customer care.