Bilingual Customer Service & Sales Support (On-site)

SRS Building Products - Asheville; Asheville (NC); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Competitive weekly pay

401(k) with company match

Paid Vacation, Sick Time, Holidays

Medical, Dental and Vision Benefits

Employee Stock Purchase Program

Job summary

SRS Building Products - Asheville is seeking a Customer Service Representative to deliver exceptional counter and phone service, engage with walk-in customers, and support sales with accurate records and order entry. The role emphasizes bilingual English/Spanish communication and collaboration with sales, drivers, and warehouse teams.

The position requires 1–2 years of customer service experience, familiarity with CRM and ERP systems, and a high school diploma or higher.

Qualifications

• Minimum Qualifications: proven customer service and phone handling experience with active listening.
• Familiarity with CRM systems and ERP platforms for order entry and cash transactions.
• Strong interpersonal skills with a team-oriented, safety-conscious mindset.
• Authorized to work in the U.S. without sponsorship.

Responsibilities

• Delivers outstanding service by handling inquiries and complaints via phone, email, and in-person.
• Provides product information, resolves issues efficiently, and maintains accurate customer records.
• Engages walk-in customers with counter sales support and coordinates with sales, drivers, and warehouse teams.
• Manages phone inquiries professionally, processes transactions in the ERP system, and identifies sales opportunities.

Skills

Customer service

Active listening

Bilingual English/Spanish

CRM proficiency

ERP proficiency

Sales support

Education

High school diploma

Associate or Bachelor’s in communications or business management

Tools

CRM systems

ERP platforms

Job description

SRS Building Products - Asheville is seeking a Customer Service Representative to deliver exceptional counter and phone service, engage with walk-in customers, and support sales with accurate records and order entry. The role emphasizes bilingual English/Spanish communication and collaboration with sales, drivers, and warehouse teams.

The position requires 1–2 years of customer service experience, familiarity with CRM and ERP systems, and a high school diploma or higher.