Bilingual Customer Service and Sales Specialist

Sherwin-Williams; Seaford (DE); On-site; USD 28,000 - 42,000; Full time

Job summary

Sherwin-Williams is seeking a Customer Service Specialist to assist customers in store and over the phone, determine needs, and recommend products. The role emphasizes accurate sales transactions, product knowledge, and maintaining displays.

The ideal candidate will be bilingual (English/Spanish), have strong communication skills, and be able to lift up to 50 lbs. A high school diploma or GED and a valid driver’s license are required.

Qualifications

• Must be able to read, write, comprehend, and communicate in English
• Must be able to read, write, comprehend, and communicate in Spanish
• Must have a valid, unrestricted Driver’s License
• Must be willing to work evenings and weekends

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Skills

Customer service

Bilingual English/Spanish

Sales

Cash handling

Communication

Education

High School diploma or GED

Tools

POS system

Job description

Sherwin-Williams is seeking a Customer Service Specialist to assist customers in store and over the phone, determine needs, and recommend products. The role emphasizes accurate sales transactions, product knowledge, and maintaining displays.

The ideal candidate will be bilingual (English/Spanish), have strong communication skills, and be able to lift up to 50 lbs. A high school diploma or GED and a valid driver’s license are required.