Bilingual Customer Service Pro (Spanish/English)

Sherwin-Williams; Needham (MA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Parental leave

Retirement savings

Job summary

Sherwin-Williams Store #5697 in Needham, MA is seeking a Customer Service Specialist to assist customers in person and over the phone, determine needs, and recommend products to meet those requirements.

The role emphasizes delivering high levels of service, achieving sales goals, handling transactions, stocking shelves, tinting and mixing as needed, and maintaining clean, organized displays. This position offers health benefits, paid time off, and retirement savings options.

Qualifications

• Must be at least 18 years old.
• Must be legally authorized to work in the United States without sponsorship.
• Must read, write, and communicate in English and Spanish.
• Must have a valid, unrestricted driver’s license.
• Able to lift up to 50 lbs frequently and up to 70 lbs occasionally.

Responsibilities

• Deliver excellent customer service to meet store sales goals.
• Assist customers in person and over the phone by determining needs and presenting products.
• Build trust with wholesale and retail customers.
• Process sales transactions accurately and per policy.
• Stock shelves and maintain displays; tint and mix products as needed.
• Support deliveries and load/unload as required.

Skills

Customer service

Sales

Bilingual English/Spanish

Education

High School diploma or GED

Tools

Tinting equipment

Cash handling

Job description

Sherwin-Williams Store #5697 in Needham, MA is seeking a Customer Service Specialist to assist customers in person and over the phone, determine needs, and recommend products to meet those requirements.

The role emphasizes delivering high levels of service, achieving sales goals, handling transactions, stocking shelves, tinting and mixing as needed, and maintaining clean, organized displays. This position offers health benefits, paid time off, and retirement savings options.