Bilingual Customer Service Representative (Spanish/English)

Megan Holotik State Farm Agency; Cambridge (MD); On-site; USD 36,000 - 48,000; Full time

Job summary

gobravvo in Cambridge, MD is seeking a Bilingual Customer Service Representative (Spanish/English) to serve as the primary contact for Spanish- and English-speaking clients. You will provide exceptional support, identify client needs, develop leads, and help grow the agency's business through proactive service and sales conversations.

This full-time role includes thorough training, opportunities to earn commissions, and a path for professional development in a fast-paced, client-focused

Qualifications

• Fluency in both Spanish and English (bilingual proficiency required).
• Previous sales experience preferred but not required.
• Strong written, verbal and listening communication in both languages.
• Demonstrated ability to achieve sales goals and quotas preferred.
• Self-motivated with excellent organizational and multitasking abilities.
• Property & Casualty and Life & Health licenses preferred; willing to obtain if not licensed.

Responsibilities

• Develop new business leads and schedule appointments to discuss products and services.
• Identify client needs and recommend appropriate insurance solutions.
• Build and maintain strong customer relationships through regular follow-up and engagement.
• Provide prompt and accurate information regarding insurance products, coverage options, policy changes, claims, and billing.
• Respond to customer inquiries in both Spanish and English, ensuring clarity and satisfaction.
• Support customers through the insurance application and claims process.
• Collaborate with team members to achieve sales and service goals.

Skills

Bilingual Spanish/English

Sales experience

Communication skills

Job description

The role of Bilingual Customer Service Representative (Spanish/English) offers a unique opportunity to become a vital part of a dynamic and supportive team. As a Bilingual Customer Service Representative, you will utilize your fluency in both Spanish and English to provide outstanding support to a diverse customer base, ensuring clear communication and exceptional service throughout every interaction. This position is integral to maintaining and growing relationships with valued clients while driving the company's mission of delivering unparalleled customer experiences. The Bilingual Customer Service Representative position is available on a full-time basis, and you will benefit from comprehensive training to ensure you have the skills and confidence to excel, regardless of previous insurance experience.

Located in Cambridge, MD, this opportunity places you in a vibrant community where your linguistic skills and customer service talents will help you succeed in a fast-paced, client-focused environment. As a Bilingual Customer Service Representative (Spanish/English), you will engage with clients, develop leads, and contribute to the growth and reputation of the agency. Your ability to communicate effectively in both Spanish and English will enable you to navigate customer inquiries, resolve concerns, and foster positive relationships, all while upholding the agency's high standards of professionalism and service.

The agency values self-starters and individuals who thrive in dynamic settings, offering a clear path for professional development and advancement. If you are motivated by helping others, possess strong interpersonal skills, and enjoy working towards goals, this is your opportunity to embark on a rewarding career in customer service and sales. The Bilingual Customer Service Representative (Spanish/English) position provides a supportive environment, competitive compensation, and the chance to make a meaningful impact in the lives of customers.

Bilingual Customer Service Representative (Spanish/English) - Summary

• Serve as a primary point of contact for Spanish- and English-speaking clients.
• Deliver exceptional customer service and support in a fast-paced agency setting.
• Participate in value-based conversations to meet customer needs and drive agency growth.
• Receive comprehensive training to develop industry knowledge and skills.

Duties & Responsibilities

• Develop new business leads and schedule appointments to discuss products and services.
• Identify client needs and recommend appropriate insurance solutions.
• Build and maintain strong customer relationships through regular follow-up and engagement.
• Provide prompt and accurate information regarding insurance products, coverage options, policy changes, claims, and billing.
• Respond to customer inquiries in both Spanish and English, ensuring clarity and satisfaction.
• Support customers through the insurance application and claims process.
• Collaborate with team members to achieve sales and service goals.

Salary & Benefits

• Competitive base salary with opportunities for commission and bonus.
• Two weeks paid time off to support work-life balance.
• Retirement plan available after one year of employment.
• Hands-on experience and professional growth opportunities within the agency.
• Supportive team environment and access to industry training.

Qualifications & Requirements

• Fluency in both Spanish and English (bilingual proficiency required).
• Previous sales experience is preferred but not required (inside sales, outside sales, retail sales, or telemarketing).
• Strong communication skills—written, verbal, and listening—in both languages.
• Demonstrated ability to achieve sales goals and quotas preferred.
• Self-motivated with excellent organizational and multitasking abilities.
• Ability to relate effectively to a diverse customer base.
• Property & Casualty and Life & Health insurance licenses preferred; must be willing and able to obtain if not already licensed.

Ideal Candidate Snapshot

• Energetic, positive, and motivated self-starter.
• Comfortable working in a fast-paced, goal-oriented environment.
• Committed to providing exceptional customer service and building lasting relationships.
• Willing to learn and embrace new challenges.
• Demonstrates integrity, professionalism, and reliability.

Other Relevant Information

• Comprehensive training is provided, making this a great entry point for those new to the insurance industry.
• Career advancement opportunities are available within the agency for high performers.
• The agency is committed to fostering a diverse and inclusive workplace and welcomes applicants from all backgrounds.
• Located in Cambridge, MD, offering the benefits of working in a welcoming and vibrant community.

Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.