Bilingual Customer Service Representative

gobravvo; Spring (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Career growth opportunities

Structured onboarding

Job summary

gobravvo is seeking a Bilingual Customer Service Representative to deliver exceptional support in English and Spanish within our Texas-based insurance team. This full-time role focuses on policy inquiries, payments, and guiding clients through insurance options.

You will join a collaborative environment, with opportunities for professional growth and a clear path to advance. A Property & Casualty license is encouraged, and comprehensive onboarding will set you up for success.

Qualifications

• Fluency in English and Spanish for client communication.
• Must possess or be able to obtain a Property & Casualty license.
• Strong multitasking and written/verbal communication skills.

Responsibilities

• Serve as primary contact for clients, delivering bilingual support.
• Process policy changes and assist with payments and renewals.
• Address client questions about insurance products and options.
• Maintain accurate documentation and ensure compliance with processes.
• Promote referrals and explain referral program to clients.
• Support underwriting and rating requirements as needed.

Skills

Fluency in English and Spanish

Education

Property & Casualty license

Job description

Bilingual Customer Service Representative Are you passionate about delivering outstanding client support and fluent in both English and Spanish? We are seeking a dedicated Bilingual Customer Service Representative to join our dynamic customer service team. This full-time opportunity offers the chance to work with a reputable insurance agency committed to empowering employees and providing opportunities for professional growth. As a Bilingual Customer Service Representative, you will play a vital role in ensuring that our clients receive exceptional service, handling policy inquiries, and supporting both existing and prospective customers. The role is ideal for individuals eager to expand their skillsets in the insurance sector, with a clear path for career advancement and ongoing personal development.

As a Bilingual Customer Service Representative, you will be responsible for managing a variety of client needs, from processing policy changes to answering complex questions about our insurance products. You will be the first point of contact for clients, ensuring a seamless and positive experience at every touchpoint. This position is perfect for those who thrive in a fast-paced environment, enjoy problem-solving, and are motivated by helping others. Joining our team means you will be part of a supportive, inclusive workplace that values your contributions and encourages you to reach your full potential.

Our insurance agency places a strong emphasis on fostering a collaborative and growth-oriented environment. We encourage ongoing learning and provide the resources needed for you to earn or maintain essential certifications, such as a Property & Casualty insurance license. As a Bilingual Customer Service Representative, you will benefit from a structured onboarding process, mentorship, and the chance to take on increasing responsibilities over time. We are dedicated to supporting your long-term career success within the insurance industry.

Working in this role offers you the unique opportunity to make a difference in clients' lives by delivering personalized service and expert guidance. You will handle client inquiries, process payments, and assist customers in understanding their insurance options. Your ability to communicate effectively in both English and Spanish will be crucial in building trust and ensuring client satisfaction.

Bilingual Customer Service Representative - Summary

• Serve as the primary point of contact for customers, delivering bilingual support in English and Spanish.
• Maintain up-to-date knowledge of insurance products and services.
• Ensure prompt and accurate handling of client requests and policy changes.
• Work collaboratively with team members to achieve service excellence.

Duties & Responsibilities

• Provide detailed information to customers about new and existing insurance products and services.
• Process customer policy change requests efficiently and accurately.
• Collect premium payments and ensure proper documentation.
• Solicit customer referrals and explain the referral program to clients.
• Promptly answer incoming calls and return messages as needed.
• Thoroughly understand and comply with underwriting, rating, and compliance requirements.
• Deliver exceptional customer service to clients at every stage of their insurance journey.
• Provide ongoing support to insurance clients as needed, addressing any concerns or questions.

Salary & Benefits

• Competitive base pay structure with additional commission opportunities for licensed team members.
• Gain valuable experience in the insurance and customer service sectors.
• Opportunities for advancement and professional growth within the company.
• Supportive work environment focused on employee development and career progression.

Qualifications & Requirements

• Fluency in English and Spanish is required for effective client communication.
• Must possess or be able to obtain a Property & Casualty insurance license.
• Strong willingness to learn, be coachable, and adapt to new challenges.
• Ability to multi-task, follow through with assignments, and manage time efficiently.
• Excellent communication and interpersonal skills, both written and verbal.
• High level of attention to detail, including spelling and grammar proficiency.
• Strong problem-solving abilities and a proactive mindset.
• Previous experience in sales, marketing, promotions, or telemarketing is a plus.

Ideal Candidate Snapshot

• Resourceful, intuitive, and eager to take on new responsibilities.
• Dedicated to providing top-tier customer service to diverse clients.
• Thrives in a team-oriented, fast-paced environment.
• Values continuous learning and professional development.
• Demonstrates integrity, reliability, and a strong work ethic.

Other Relevant Information

• Our insurance agency is committed to equal opportunity employment and encourages applicants from all backgrounds to apply.
• The work environment is supportive and designed to nurture employee success and satisfaction.
• Joining our team offers a chance to build a rewarding career in the insurance industry.

We are an Equal Opportunity Employer and encourage applications from individuals of all backgrounds and experience levels.