Bilingual Insurance Account Representative

Christian Durand - State Farm Agency; Gaithersburg (MD); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid time off

Health insurance

401k plan

Paid training

Career growth opportunities

Job summary

Gobravvo in Gaithersburg, MD seeks a Bilingual Insurance Account Representative to deliver outstanding service to Spanish- and English-speaking clients. You will identify needs, recommend insurance solutions, nurture leads, and guide customers through product selection while building lasting relationships.

Training is provided, with opportunities to earn licenses in Property & Casualty and Life & Health and advance within the agency.

Qualifications

• Fluency in both Spanish and English required.
• Previous sales or customer service experience preferred.
• Licensed or ability to obtain Property & Casualty and Life & Health licenses.
• Excellent written and verbal communication.
• Ability to multitask and relate to customers.

Responsibilities

• Engage with clients in Spanish and English to assess needs and offer solutions.
• Develop leads, schedule appointments, and guide customers through product selection.
• Build and maintain strong customer relationships with follow‑ups.
• Provide prompt, accurate, and friendly service in both languages.
• Support agency growth through value‑based conversations and service delivery.

Skills

Bilingual Spanish-English

Sales experience

Customer service

Multitasking

Self-motivation

Education

Property & Casualty license

Life & Health license

Job description

The Bilingual Insurance Account Representative role offers a dynamic opportunity for individuals fluent in both Spanish and English who are passionate about delivering exceptional customer service and supporting clients throughout their insurance journey. As a valued team member, you will play a pivotal role in helping customers understand their insurance options, build lasting relationships, and contribute to the overall success and growth of the agency. This position is ideal for motivated self-starters who are eager to learn, thrive in a fast-paced environment, and are excited to pursue a rewarding career in the insurance industry.

Located in Gaithersburg, MD, our agency is dedicated to providing a supportive environment where employees can develop their skills and advance their careers. As a Bilingual Insurance Account Representative, you will be responsible for engaging with customers, identifying their needs, recommending suitable insurance solutions, and ensuring a high level of customer satisfaction. While prior insurance experience is beneficial, it is not required; comprehensive training is provided for the right candidate who demonstrates the necessary drive and aptitude.

As part of your daily responsibilities, you will nurture and develop leads, schedule appointments, and guide customers through the process of selecting appropriate products and services. Building strong customer relationships and delivering prompt, accurate, and friendly service are key components of this role. Your bilingual abilities will allow you to communicate effectively with a diverse client base, ensuring that both Spanish and English-speaking customers receive the information and support they need.

Our agency values professional growth and offers numerous opportunities for advancement. With a competitive compensation structure that includes a base salary, commission, and bonuses, as well as a comprehensive benefits package, you will be well-supported as you build your career. Benefits include paid time off, health insurance, a 401k plan, paid training, and more. Employees are encouraged to pursue both Property & Casualty and Life & Health insurance licenses, further enhancing their expertise and career potential.

The ideal Bilingual Insurance Account Representative is energetic, self-motivated, and adept at multitasking. Strong communication skills—both written and verbal—are essential, as is the ability to build rapport with customers and address their concerns in a friendly and professional manner. If you are passionate about helping others and looking for a position where you can make a tangible difference while growing your own skills.

Bilingual Insurance Account Representative - Summary

• Engage with clients in both Spanish and English to provide exceptional insurance service and solutions.
• Develop and strengthen customer relationships to support business growth.
• Receive comprehensive training and support to become licensed in Property & Casualty and Life & Health insurance.

Duties & Responsibilities

• Develop leads and schedule appointments with prospective and current clients.
• Identify customer needs and recommend suitable insurance products and services.
• Establish and maintain customer relationships, providing ongoing follow‑up as needed.
• Deliver prompt, accurate, and friendly customer service in both Spanish and English.
• Participate in agency growth initiatives through value‑based conversations and excellent service delivery.

Salary & Benefits

• Competitive base salary with commission and bonus opportunities.
• PTO including vacation and personal/sick days.
• Comprehensive health insurance coverage.
• 401k retirement plan.
• Paid training and opportunities for valuable experience.
• Growth potential and opportunities for advancement within the agency.

Qualifications & Requirements

• Fluency in both Spanish and English (bilingual required).
• Insurance sales experience and Property & Casualty, Life & Health licenses are preferred but not required (must be able to obtain licenses).
• Previous experience in sales, customer service, or related fields is advantageous.
• Excellent written, verbal, and listening communication skills.
• Self‑motivated with the ability to multitask and prioritize effectively.
• Strong ability to relate to and connect with customers.

Ideal Candidate Snapshot

• Energetic, professional, and eager to learn.
• Demonstrates a passion for helping others and providing outstanding customer experiences.
• Thrives in a fast‑paced, team‑oriented work environment.
• Driven to achieve goals and pursue career growth in the insurance industry.
• Possesses strong interpersonal and communication skills in both Spanish and English.

Other Relevant Information

• Comprehensive training provided for candidates with the right skills and attitude.
• Valuable experience gained in a professional insurance agency setting.
• Supportive team environment focused on growth and development.
• Located in Gaithersburg, MD, offering access to a vibrant local community and professional opportunities.

Take the next step in your career as a Bilingual Insurance Account Representative and make a positive impact by joining our dedicated team.