Bilingual Customer Service Representative (Spanish)

gobravvo; Chicago (IL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid time off

Professional development

Career growth opportunities

Job summary

The State Farm Agent is seeking a Bilingual Customer Service Representative (Spanish) in Chicago, IL. This full-time role uses English and Spanish to assist clients with insurance products and services, delivering friendly, accurate service.

You will build relationships, handle inquiries, explain options, and support licensing and ongoing training while contributing to the agency's growth and success.

Qualifications

• Fluency in English and Spanish with excellent written and verbal communication.
• Strong interpersonal skills and rapport-building with diverse clients.
• Detail-oriented with solid organizational abilities.
• Self-motivated and proactive in problem-solving in a fast-paced team.

Responsibilities

• Establish and nurture customer relationships with ongoing communication and follow-up.
• Provide timely, accurate, and friendly service on insurance products, claims, billing, and coverage options.
• Educate clients on insurance solutions using a needs-based approach.
• Maintain detailed records of customer interactions and transactions.
• Identify opportunities to support business growth through value-based conversations.
• Deliver activity reports to the agent and stay updated on product changes and licensing requirements.
• Collaborate within a team and uphold accuracy and timeliness in all tasks.

Skills

Bilingual English/Spanish

Customer service

Communication skills

Team player

Job description

The role of Bilingual Customer Service Representative (Spanish) is a pivotal position designed for individuals who are fluent in both English and Spanish and passionate about delivering exceptional customer experiences. As a key member of a State Farm Agent’s team, this position focuses on engaging with customers, building strong relationships, and providing expert assistance on insurance products and services. The Bilingual Customer Service Representative (Spanish) is responsible for supporting clients through every stage of their insurance journey, ensuring their needs are understood and met with professionalism and care. This full-time opportunity is ideal for self-starters who thrive in dynamic environments and are eager to develop valuable skills while contributing to the success of the office. Working as a Bilingual Customer Service Representative (Spanish) offers a chance to become an integral part of a highly respected insurance agency, where growth and advancement are encouraged.

Bilingual Customer Service Representative (Spanish) - Summary

As a Bilingual Customer Service Representative (Spanish), you will leverage your language skills to communicate effectively with clients, address inquiries, and provide clear explanations of insurance options. Your ability to navigate customer needs in both Spanish and English is essential to delivering prompt, accurate, and friendly service. This role involves responding to requests regarding policy availability, eligibility, coverage details, billing clarification, claims, and policy modifications, while always maintaining a customer-focused approach. You will help educate clients on insurance solutions, guiding them toward products that best fit their individual needs. Your commitment to a high standard of service and your attention to detail will be vital in ensuring customer satisfaction and contributing to the agency’s continued growth.

Duties & Responsibilities

• Establish and nurture customer relationships, ensuring ongoing communication and follow-up as needed.
• Provide timely, accurate, and friendly customer service by addressing inquiries regarding insurance products, policy changes, claims, billing, and coverage options.
• Utilize a needs-based approach to educate clients about various insurance products and services.
• Maintain detailed and organized records of customer interactions and transactions.
• Proactively identify opportunities to support business growth through value-based conversations.
• Deliver thorough activity reports to the agent to keep the team informed of progress and customer feedback.
• Stay current with product changes, technical developments, licensing requirements, and ongoing education relevant to the insurance industry.
• Collaborate effectively within a team environment, sharing knowledge and best practices.
• Uphold a strong work ethic and a commitment to accuracy and timeliness in all tasks.

Salary & Benefits

• Competitive base salary with additional bonus opportunities based on performance.
• PTO including paid vacation and personal/sick days to support work-life balance.
• Professional development and valuable on-the-job experience.
• Opportunities for career growth and advancement within the agency.

Qualifications & Requirements

• Fluency in both English and Spanish, with excellent verbal and written communication skills in both languages.
• Outstanding interpersonal skills and the ability to build rapport with diverse clients.
• Detail-oriented with strong organizational abilities.
• Self-motivated and proactive in problem-solving situations.
• Demonstrated ability to work effectively in a fast-paced, team-oriented environment.
• Proficiency in using computers and learning new software functions relevant to insurance operations.
• Ability to multi-task and manage time efficiently to meet deadlines.
• Willingness to obtain and maintain relevant insurance licenses, including Property & Casualty and Life & Health (if not already held).
• Commitment to ongoing professional development, including staying current on product updates and continuing education requirements.

Ideal Candidate Snapshot

• Energetic and enthusiastic about helping customers achieve financial security through effective insurance solutions.
• Capable of handling confidential information with discretion and professionalism.
• Thrives in a collaborative environment and enjoys contributing to team success.
• Displays a positive attitude and adaptability when facing new challenges and changes in the industry.
• Pride in delivering high-quality work and exceeding customer expectations.

Other Relevant Information

• This position is with a State Farm independent contractor agent, not State Farm Insurance Companies.
• Employment in this role requires the successful completion of any applicable licensing requirements and training programs.
• State Farm agents are independent contractors who hire their own teams; employees of State Farm agents are not employees of State Farm Insurance Companies.
• We are committed to creating an inclusive environment and welcome applicants from all backgrounds.