Bilingual Customer Service Representative

gobravvo; Ashburn (VA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

PTO (paid time off)

Health benefit allowance

SEP retirement contributions

Commission and bonus opportunities

Job summary

gobravvo in Ashburn, VA is seeking a Bilingual Customer Service Representative to support English- and Spanish-speaking clients. This full-time role emphasizes delivering exceptional service, building client relationships, and guiding customers through insurance options, policy changes, and claims support.

The position focuses on proactive client care, effective communication, and a customer-first mindset within a well-established agency.

Qualifications

• Bilingual – fluent in Spanish and English.
• Experience in customer service and/or sales preferred.
• Excellent written, verbal, and listening communication skills.
• Self-motivated and proactive problem-solving.
• Detail-oriented with strong organizational abilities.

Responsibilities

• Answer incoming phone calls and greet clients in a professional and friendly manner.
• Establish and nurture customer relationships through effective communication and follow-up.
• Provide prompt, accurate, and friendly customer service on topics such as insurance availability, eligibility, policy changes, coverages, claims, and billing.
• Educate clients about insurance options using a customer-focused, needs-based approach.
• Assist clients with claim submissions, policy transfers, and billing inquiries.
• Respond to client inquiries in both Spanish and English.
• Utilize agency systems to document client interactions and maintain accurate records.
• Collaborate with team members to ensure seamless customer support.

Skills

Bilingual Spanish-English

Customer service

Sales

Education

Property & Casualty license (pending)

Life & Health license (pending)

Job description

If you are fluent in both Spanish and English and have a passion for delivering excellent customer service, the opportunity as a Bilingual Customer Service Representative could be the ideal fit for you. This full-time position allows you to utilize your bilingual skills to connect with a diverse range of clients and provide them with the support and guidance they need regarding insurance products and services. As a Bilingual Customer Service Representative, you will play a key role in enhancing the customer experience, building strong relationships, and ensuring that each client feels valued and understood.

Working as a Bilingual Customer Service Representative offers a unique chance to work with a well-established agency team where professionalism, integrity, and a customer-first mindset are highly valued. You will have the opportunity to develop your skills in customer care, insurance, and client relations, while also growing your expertise in the insurance industry. The role goes beyond answering phones - it involves actively engaging with clients, understanding their needs, and providing them with accurate and timely information on various insurance offerings, policy changes, and claims support.

In this capacity, you will be instrumental in fostering customer loyalty and trust, making a significant impact on the overall customer experience. With your bilingual talents, you will ensure that Spanish-speaking clients receive the same high-quality service as all other customers, creating an inclusive and welcoming environment for everyone. Your ability to bridge communication gaps and provide culturally competent support will be essential in this customer-centric role.

The Bilingual Customer Service Representative position is designed for individuals who are proactive, detail-oriented, and thrive in a fast-paced team environment. If you have prior experience in customer service, sales, or insurance, your background will be especially valuable. However, what matters most is your dedication to helping others, your excellent communication skills, and your willingness to learn and grow within the agency.

In addition to a competitive base pay with commission and bonus opportunities, you will enjoy a range of benefits that support your well-being and professional development. These include paid time off, a health benefit allowance, SEP retirement contributions, and opportunities for career advancement within the agency. By joining the team as a Bilingual Customer Service Representative, you will gain valuable experience that can open the door to future roles in the insurance industry.

This is your chance to join a dynamic and supportive team, grow your skills, and contribute to a positive and inclusive workplace environment.

Bilingual Customer Service Representative - Summary

• Full-time role supporting both English and Spanish-speaking clients
• Focus on delivering outstanding customer service in the insurance industry
• Opportunity to work within a well-respected agency team
• Ideal for candidates with strong communication skills and a passion for helping others

Duties & Responsibilities

• Answer incoming phone calls and greet clients in a professional and friendly manner
• Establish and nurture customer relationships through effective communication and follow-upProvide prompt, accurate, and friendly customer service on topics such as insurance availability, eligibility, policy changes, coverages, claims, and billing
• Educate clients about insurance options using a customer-focused, needs-based approach
• Assist clients with claim submissions, policy transfers, and billing inquiries
• Respond to client inquiries in both Spanish and English
• Utilize agency systems to document client interactions and maintain accurate records
• Collaborate with team members to ensure seamless customer support

Salary & Benefits

• Base pay plus commission and bonus opportunities
• PTO (vacation and personal/sick days)
• Health benefit allowance
• SEP retirement contributions
• Valuable experience in the insurance industry
• Growth potential and opportunity for advancement within the agency

Qualifications & Requirements

• Bilingual – must be fluent in both Spanish and English
• Customer service and/or sales experience preferred
• Excellent written, verbal, and listening communication skills
• Self-motivated and proactive in problem-solving
• Detail-oriented with strong organizational abilities
• Ability to work effectively in a team environment
• Strong capacity to assess customer needs and conduct effective interviews
• Ability to relate to customers and build rapport
• Must be able to obtain Property & Casualty license
• Must be able to obtain Life & Health license

Ideal Candidate Snapshot

• Fluent in Spanish and English, with a commitment to excellent customer service
• Experience in customer service, sales, or insurance is a plus
• Strong interpersonal and communication skills
• Motivated to succeed and eager to learn
• Detail-oriented and organized
• Team player with a proactive approach to problem-solving

Other Relevant Information

• This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies
• Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs
• State Farm agents are independent contractors who hire their own employees
• State Farm agents' employees are not employees of State Farm
• Located in Ashburn, VA - a vibrant area that provides access to diverse clientele and opportunities for community engagement

If you are enthusiastic about customer service and eager to take on a role that leverages your bilingual abilities, do not miss out on this Bilingual Customer Service Representative opportunity.