Bilingual Customer Service Representative (Spanish/English)

STATE FARM - TROY EVANS AGENCY; Morristown (NJ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Base salary + commissions

Paid time off (vacation, personal/sick

Growth opportunities

Job summary

gobravvo in Morristown, NJ seeks a Bilingual Customer Service Representative (Spanish/English) to support insurance clients. You will build relationships, answer inquiries, and explain products using a needs-based approach, while assisting with policy changes and billing questions.

The role offers base pay plus commissions/bonuses, paid time off, and growth opportunities in a collaborative environment.

Qualifications

• Bilingual Spanish/English required or preferred.
• Experience in sales (outside, inside, retail or telemarketing) is valued.
• Excellent written and oral communication skills.

Responsibilities

• Serve as primary contact for insurance clients using bilingual Spanish/English.
• Respond to inquiries and educate clients about insurance products using a needs-based approach.
• Assist with policy changes, claim submissions, and billing questions.

Skills

Bilingual: Spanish/English

Sales experience

Communication skills

Teamwork

Detail-oriented

Education

Insurance licenses (P&C, Life/Health)

Job description

If you are passionate about helping others and have strong communication skills in both Spanish and English, consider joining the team as a Bilingual Customer Service Representative (Spanish/English). This opportunity offers an engaging environment where your customer service expertise will play a critical role in supporting and expanding relationships with valued insurance clients.

As a Bilingual Customer Service Representative (Spanish/English), you will be part of an established insurance agency dedicated to providing exceptional support to customers. Your customer care abilities, attention to detail, and ability to communicate clearly in both Spanish and English will allow you to connect with clients, address their needs, and contribute to a positive client experience. Working in Morristown, NJ, you’ll benefit from being in a vibrant community known for its accessibility and strong business network.

In this full-time Bilingual Customer Service Representative (Spanish/English) role, you will handle a range of responsibilities focused on customer satisfaction. You will establish and nurture customer relationships, provide prompt and accurate responses to inquiries, and educate clients about insurance products and options using a needs-based approach. Your role will also involve assisting with policy changes, claim submissions, billing questions, and ensuring each client receives outstanding service tailored to their specific requirements.

This Bilingual Customer Service Representative (Spanish/English) position offers a compensation package that includes a base salary plus commission and bonuses. Employees benefit from paid time off, including vacation and personal or sick days, valuable hands-on experience, and the potential for ongoing growth and advancement within the agency. The working environment is supportive, collaborative, and designed to help you succeed in meeting customer needs while developing your insurance industry skills.

To excel as a Bilingual Customer Service Representative (Spanish/English), candidates should demonstrate experience in sales, whether in outside sales, inside sales, retail sales, or telemarketing. Strong written, verbal, and listening skills in both Spanish and English are essential. You should be self-motivated, detail-oriented, and proactive in problem-solving. The ability to work effectively in a team, assess customer needs, and conduct thorough interviews is also highly valued. Candidates should be comfortable relating to a diverse customer base and providing clear, helpful guidance on insurance matters. Obtaining a Property & Casualty license, as well as a Life & Health license, will be required if you do not already hold these certifications.

This Bilingual Customer Service Representative (Spanish/English) role is an ideal fit for individuals who thrive in dynamic, people-focused environments and are eager to build a meaningful career in the insurance industry.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.

Bilingual Customer Service Representative (Spanish/English) - Summary

• Serve as a primary point of contact for insurance clients, utilizing bilingual Spanish/English skills
• Enhance customer satisfaction by responding promptly and accurately to inquiries
• Support an established insurance agency with a mission to deliver excellent customer care
• Opportunity for career growth within a supportive and collaborative team environment

Duties & Responsibilities

• Establish and maintain effective customer relationships through proactive communication
• Respond to questions about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing
• Educate clients on insurance products using a needs-based review process
• Document client interactions and follow up as needed to ensure satisfaction
• Collaborate with team members to achieve agency goals

Salary & Benefits

• Base salary plus commission and bonus opportunities
• Paid time off, including vacation and personal/sick days
• Hands-on industry experience
• Growth potential and advancement within the agency

Qualifications & Requirements

• Experience in sales (outside sales, inside sales, retail sales, or telemarketing preferred)
• Excellent communication skills – written, verbal, and listening
• Self-motivated and detail-oriented with strong problem-solving skills
• Ability to work effectively in a team
• Ability to assess customer needs and conduct effective interviews
• Ability to relate to customers and provide empathetic, customer-focused service
• Must be able to obtain Property & Casualty and Life & Health insurance licenses
• Bilingual proficiency in Spanish and English preferred

Ideal Candidate Snapshot

• Fluent in both Spanish and English, with a strong ability to communicate in both languages
• Demonstrates a genuine passion for helping others and building relationships
• Adapts quickly to new situations and thrives in a fast-paced, customer-focused setting
• Motivated to achieve both individual and team goals
• Willing to pursue necessary insurance licenses and ongoing professional development

Other Relevant Information

• This position is with a State Farm independent contractor agent and not with State Farm Insurance Companies
• Applicants must be able to meet all licensing and training requirements for the role
• Opportunities for growth and advancement are available within the agency
• Supportive team and positive work environment