Bilingual Customer Service Representative

Mauricio Leon-Risemberg - State Farm Agency; Tempe (AZ); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health Insurance

Group Life Insurance

PTO

Uncapped Commission

Bonus Potential

Growth Opportunities

Job summary

State Farm independent contractor agent in Tempe, AZ seeks a Bilingual Customer Service Representative to support customers in Spanish and English, offering guidance on coverage options and service.

No prior insurance experience required; on-the-job training and licensing support will be provided. The role offers a dynamic team environment with growth potential, commissions, and benefits.

Qualifications

• Bilingual in Spanish and English required or highly proficient.
• Licenses in Property & Casualty and Life & Health preferred or willingness to obtain.
• Sales and customer service experience a plus.

Responsibilities

• Identify cross-selling and additional coverage opportunities.
• Follow up with prospects and customers to develop new business.
• Educate customers on available insurance products and coverage options.
• Meet or exceed sales and service goals.
• Maintain accurate customer records and documentation.
• Provide professional service in both Spanish and English.
• Develop leads, schedule appointments, and recommend solutions.
• Foster strong customer relationships through proactive follow-up.

Skills

Bilingual Spanish/English

Sales experience

Excellent communication

Customer service

Self-motivated

Education

Property & Casualty license

Life & Health license

Job description

If you are a fluent Spanish and English speaker seeking an opportunity to make a meaningful impact while developing your career in insurance and customer service, consider joining our team as a Bilingual Customer Service Representative. This role offers a dynamic work environment focused on delivering outstanding service to customers while supporting business growth through effective communication and relationship building. As a full-time Bilingual Customer Service Representative located in Tempe, AZ, you will represent a recognized insurance agency and play a key part in ensuring clients receive valuable coverage options and support, both in English and Spanish.

In this Bilingual Customer Service Representative position, you do not need prior insurance experience—you provide comprehensive training to develop your industry knowledge and client service skills. If you are motivated, personable, and thrive in a fast-paced workplace, you will find this position both rewarding and full of growth potential. You will be part of a supportive team dedicated to helping customers navigate their insurance needs through value-based conversations and exceptional customer experiences.

This is your chance to build a rewarding career as a Bilingual Customer Service Representative, where you can leverage your language abilities, learn valuable industry skills, and contribute directly to the agency’s success. Enjoy the benefits of working in Tempe, AZ, a vibrant community with diverse opportunities for both professional and personal growth.

Bilingual Customer Service Representative - Summary

• Serve as a primary contact for customers, providing support and guidance in both Spanish and English
• Represent a reputable insurance agency and help drive business growth through excellent service and customer retention
• Receive on-the-job training and support to achieve necessary insurance certifications
• Work in a fast-paced, team-oriented environment that values professionalism and proactive communication

Duties & Responsibilities

• Identify cross-selling and additional coverage opportunities within the customer base
• Follow up with prospects and customers to develop new business and strengthen relationships
• Educate customers on available insurance products and coverage options
• Meet or exceed established sales and service goals
• Maintain accurate customer records and documentation
• Deliver professional, positive customer service in both Spanish and English
• Develop leads, schedule appointments, identify client needs, and recommend suitable insurance solutions
• Foster and maintain strong customer relationships through proactive follow-up
• Provide prompt, accurate, and friendly service for policy changes, coverage questions, billing inquiries, transfers, eligibility, and related needs

Salary & Benefits

• Competitive base salary (based on experience)
• Uncapped commission opportunities
• Bonus potential for top performers
• PTO for personal time and vacation
• Group Life Insurance
• Health Insurance
• Valuable industry experience
• Opportunities for growth and advancement within the agency

Qualifications & Requirements

• Fluency in both Spanish and English (bilingual proficiency required)
• Insurance sales experience or holding Property & Casualty and Life & Health licenses preferred, but not required
• Willingness and ability to obtain required insurance licenses (Property & Casualty, Life & Health)
• Sales experience in any capacity (inside, outside, retail, or telemarketing) is a plus
• Demonstrated ability to meet sales goals or quotas preferred
• Excellent communication skills: written, verbal, and listening
• Self-motivated and able to work independently as well as part of a team
• Strong multitasking and organizational abilities
• Capacity to relate effectively to customers and provide tailored solutions

Ideal Candidate Snapshot

• Bilingual (Spanish/English) communicator dedicated to providing exceptional customer service
• Motivated self-starter who thrives in a fast-paced, goal-oriented environment
• Personable team player with a passion for helping others
• Adaptable, eager to learn, and committed to professional growth
• Open to training and development in the insurance industry

Other Relevant Information

• This Bilingual Customer Service Representative position is with a State Farm independent contractor agent, not with State Farm Insurance Companies
• Employment requires successful completion of all applicable licensing requirements and training programs
• State Farm agents are independent contractors who hire their own employees; employees are not employees of State Farm
• The agency is committed to equal employment opportunity and values diversity and inclusion in the workplace