Customer Service Representative

Keefesupply; Missouri; On-site; USD 41,000 - 44,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) with Company Match

Paid Time Off (PTO)

Tuition Reimbursement

Paid Training

Career Advancement Opportunities

Life Insurance & AD&D

Voluntary Benefits including etc.

Job summary

Keefe is seeking a Customer Service Representative in the St. Louis, MO area. The role involves handling inbound calls and chats for Access Securepak and Access Corrections customers, processing orders, tracking shipments, and answering questions, with a Monday–Friday training period 8am–4pm.

Starting wage is $19.50 per hour with a $300 hiring bonus and a monthly performance-based bonus up to $300. This is a full-time, in-office position with benefits and DailyPay access.

Qualifications

• High school diploma or GED required.
• 1-3 months related experience or training preferred.
• Must be 18+ and able to work days/evenings/Saturdays/holidays.
• Training conducted 8am–4pm, Monday–Friday for 4 weeks.
• Basic PC skills and ability to type 30 wpm.
• Prior customer service experience preferred.

Responsibilities

• Provide inbound customer service phone and chat support for Access Securepak and Access Corrections customers.
• Process orders, deposits, track shipments, and answer questions.
• Handle a variety of administrative tasks resulting from customer calls or chats.
• Meet performance metrics and quality standards.
• Other duties as needed.

Skills

Customer service

Typing 30 wpm

MS Office

Strong communication

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Wage Rate

$19.50/hour

Overview

Are you looking for a career with premium benefitsand the potential for growth?

At Keefe, we’ve created somethingspecial, a better place to work and grow. Manyemployees start just expecting a paycheck but end upwith a rewarding career. We provide exceptionaltraining and a clear career path.

We now also offer DailyPay providing you immediate access to earned wages. Work Today, Get Paid Today!

We are proud to be a military and veteran friendly employer.

About This Position

***Must live in the St. Louis, Missouri metropolitan area***

Starting Wage $19.50 per hour

Hiring Bonus: $300

Monthly performance-based bonus opportunity up to $300

Full time with Benefits

Training: M-F 8am-4pm (4 weeks)

Shift Availability: M-F 2pm-11pm and Saturday 10am - 4pm

The Customer Service Representative will be the primary contact for Access Securepak and Access Corrections customers. You will place orders, handle questions for package programs regarding order status, return processing, and product knowledge.

You will work in the office. You will report to the Call Center Director.

Essential Functions/Main Responsibilities

• Provide inbound customer service phone and chat support to Access Securepak and Access Corrections customers.
• Process customer orders, deposits, track shipments and answer customer questions.
• Process a variety of administrative tasks as a result of the customer call or chat.
• Meet establish performance metrics and quality standards.
• Other responsibilities as determined by our needs.

What You'll Need

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Must be at least 18 years of age.
• Meet availability requirements that includes, days, evenings, Saturdays, and holidays.
• You will attend four-week training from 8 am to 4 pm Monday through Friday.
• Knowledge of basic PC and Microsoft Office skills.
• Prior customer service experience.
• Experience interpreting and responding to customer requests.
• Upbeat telephone voice.
• Can type 30 wpm.
• Must live in the St. Louis metropolitan area.

Benefits

We care about our employees and offer benefits that support your health, finances, and career growth.

• Medical, Dental & Vision Insurance
• 401(k) Retirement Plan with Company Match
• Paid Time Off (PTO)
• Tuition Reimbursement
• Paid Training
• Career Advancement Opportunities
• Life Insurance & AD&D Coverage
• Voluntary Benefits including Short-Term Disability, Long-Term Disability, Critical Illness, Accident Coverage, and more.

EEO Statement

Equal Employment Employer as to all protected groups, including protected veterans and individuals with disabilities.

We maintain a drug-free workplace.

A copy of our Privacy Policy and CA Employee Privacy Notice can be found here: https://tkcholdings.com/privacy-policy-108