Bilingual Customer Service Representative

Vanguard Group Staffing, Inc.; Quincy (MA); On-site; USD 42,000 - 52,000; Full time

Job summary

Vanguard Group Staffing, Inc. is seeking a Long Term Temporary Programs Assistant to support Homecare Training and Continuing Education.

The role involves extensive phone-based student enrollment, document handling, and coordination of registration materials to ensure smooth program operations. The ideal candidate has a minimum of three years in administrative roles, proficiency in Microsoft Office, strong communication skills, and the ability to manage multiple tasks under deadlines.

Qualifications

• Minimum three years administrative experience required
• Bilingual Spanish is a must
• Strong verbal and written communication skills
• Advanced knowledge of Microsoft Office Suite
• Excellent organizational and detail-oriented abilities
• Ability to work independently and as part of a team

Responsibilities

• Provide administrative support for the Homecare Training and Continuing Education program
• Register and enroll students by phone and handle administrative tasks for the organization and students
• Process applications, notify students of selections, collect documents, track progress, and provide member service
• Answer a high volume of calls to enroll, answer program questions, assist with recruitment and marketing
• Prepare and send confirmation letters, send student rosters, coordinate registration materials and evaluations
• Obtain missing documents and manage paperwork flow; communicate course outcomes to partners
• Support successful program implementation and ongoing operations

Skills

Administrative experience

Verbal communication

Written communication

Multitasking

Team player

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Long Term Temporary, Possible Temp to Hire, Bilingual Spanish Program Assistant opportunity. The ideal candidate will have experience in student affairs, academic programs or career centers.

Responsibilities:

• Provide administrative support for the Homecare Training and Continuing Education program
• The candidate will be spending an extensive amount of time on the phone registering and enrolling students, as well as providing additional administrative support to the Organization and students (sending confirmation letters to students and student rosters to teachers, coordinating registration materials, evaluations etc.).
• Process applications, notifying students of their selection, collecting and tracking required documents, keeping a record of student’s progress and providing member service for student’s in person, on the phone, or via email
• Provide customer service and answer a high volume of calls to enroll and register students, answer program related questions, assist with recruitment and marketing, and understanding all facets of program offerings
• Compose and send confirmation letters to students, student rosters to teachers, coordinate registration materials, and evaluations to ensure the smooth operation of the training initiatives
• Obtain missing documents and manage paperwork flow and communicate course outcomes to mandatory partners
• Provide support for successful program implementation and functioning

Qualifications:

• High School Diploma or GED Required; some college or degree highly preferred
• Minimum three (3) years administrative experience required, preferably in training, finance, adult education or tuition assistance environment
• Bilingual Spanish is a must
• Must have advanced knowledge of Microsoft Office Suite
• Strong administrative skills with excellent attention to detail; ability to facilitate multiple activities
• Strong verbal and written communication skills; ability to work both independently and as a team player
• EXCELLENT customer service skills and ability to maintain a pleasant attitude and provide excellent service
• Excellent organizational skills with ability to work under deadline pressure
• Ability to work flexible hours including evenings and weekends as needed