Customer Care Representative- Spanish/English (Temporary)

Sutherland; Dallas (TX); Remote; USD 22,000 - 31,000; Full time

Job summary

Sutherland is seeking a Customer Care Representative (Spanish/English) for a temporary 6-month contract. This work-from-home role pays $19/hour and serves families and schools participating in the scholarship program.

You will respond to calls, assist with applications and funding status, and ensure callers are satisfied while maintaining high accuracy. The candidate must have excellent communication, be fluent in English and Spanish, and have reliable wired internet access with a quiet

Qualifications

• Excellent verbal and written communication skills; strong multitasking abilities
• Experience in customer service
• Fluency in English & Spanish (will be tested at application)
• Familiarity with Microsoft Office tools

Responsibilities

• Handle incoming calls for student inquiries and scholarship information
• Assist with scholarship applications and funding status; ensure questions are answered and students are registered

Skills

Customer service

English fluency

Spanish fluency

Multitasking

Attention to detail

Tools

Microsoft Office

Job description

Customer Care Representative- Spanish/English (Temporary)

• Full-time

Temporary position- 6 month contract

Can you deliver exceptional service to customers who call in looking for answers to questions?Are you an active listener who can leverage probing question to provide solutions? Do you have an enthusiastic personality and a strong attention to detail?

Join Us.

Temporary position- 6 month contract

$19/hour
In thiswork from home role, you will have the opportunity to work with, and directly assist, both families and schools that participate in the scholarship program. This will include responding to incomings calls related to student inquiries as well as scholarship application and funding status to ensure that all questions are answered, callers are satisfied and students are registered.

We will provide all equipment,but to be successful when working from home you must have reliable, hard-wired internet service and a quiet, distraction-free place to work.

• Excellent verbal and written communication skills; strong multitasking abilities
• Fluency in English & Spanish (will be tested at application)
• Drive tosolveproblems and meetgoals
• Familiarity with Microsoft Office tools
• Experience in customer service
• Excellent wired internet connectivity and a quiet, distraction-free, secure place to work.

This role is open to those eligible to work in the USA.

EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.